Protecting your super against identity fraud

Keeping your super account safe is our priority. There are things that we do to protect your super against identity fraud – and there are things you can do as well.

How we keep your super account safe

Keeping your account safe is our priority, including protecting you against identity fraud. Here’s what you can expect from us:

• If you call us, we’ll ask some questions so that we can verify your identity. We’ll also call you if we’re suspicious about account activity. For example, a benefit payment or transfer request.
• When we write to you, we won’t include unnecessary personal information, such as your date of birth.
• We also monitor benefit payment and transfer requests to detect any that may be fraudulent, and we train our people to identify potential fraudulent requests and activity.
• We have security measures in place to reduce the risk of unauthorised access to confidential data and documents.
• We have strict proof of identity measures in place.

Importantly, we’ll never contact you to ask for the login details for your super account. You should never share your super account, or myGov login details, with anyone who contacts you.

How you can keep your super account safe

As well as the things we do to keep your super safe, there are also easy things that you can do to help prevent identity fraud.

• Always keep your account login details secret and don’t share these with anyone. Use a strong password or pass-phrase for your account – and don’t reuse the same password for anything else. Consider using a password management tool to generate and store your secure passwords.
• Sometimes we need to phone our members – when we do, we’ll never ask you for your passwords. So if you receive a phone call from someone claiming to work for us that arouses your suspicions, contact us first to confirm the call was legitimate before giving out any information.
• Keep an eye out for your annual statement, which is usually sent to you via your preferred channel from August, and monitor your account regularly via Member Online or our app. If you notice any unexpected changes to your account, or we notify you of a change to your details that you didn’t authorise, let us know.
• Let us know if any of your personal documents like your passport or driver’s licence are lost or stolen, your phone is stolen, or your computer/email account has been compromised.
• Keep your hard copy annual statements and other personal documents in a secure location and destroy or shred any unnecessary documents that contain your personal information.
• Take steps to protect your phone and email accounts. For example, secure your phone by enforcing a password, PIN or fingerprint scan to unlock, and enable multi-factor authentication on your email account.

Keeping you protected

We’re serious about keeping your super safe and have security in place to protect your accounts. By working together, we can reduce the likelihood of fraud and help protect your super. Find out more about password security and spotting scams.

You can contact us if you have any concerns or questions.