• To access Member Online you’ll need a username that’s set by and unique to you. 
  • All communications from Member Online are encrypted.
  • We complete independent security audits.

Here are some essential steps to protect your privacy and access to your account.

Mouse PointerPassword protection

Use a password that’s easy to remember, but difficult for others to guess. It should be at least 8 characters long, a mix of numbers and letters, and not based on personal information that others may be able to identify.

  • Don’t use the same password for every web site or email account you use. 
  • Change your password regularly and don’t record it anywhere or share it with anyone (this includes family members or your financial advisor). Remember, we’ll never ask you for your password.

PersonUse of public internet locations

Be careful when you use public internet facilities (like internet cafes or libraries). They may contain viruses or software designed to capture your username and passwords.

  • Make sure the web site address starts with https:// and check the web security certificate is valid (you can usually do this by clicking on the padlock near the website address).
  • Don’t leave your computer unattended while you’re logged on and never leave your personal information in open view in a public place.
  • Remember to always log off - your personal information is very valuable to fraudsters who commit identity theft.

EmailAvoiding email fraud 

You’ve probably heard about email scams targeting financial services websites. If you get an unsolicited email ‘from us’ that asks for the personal details of your account, please let us know.

Never reply to or click on a link in an email that you’re suspicious of. Only ever log in to Member Online from our website.

ComputerKeep your computer and software up-to-date 

It’s important to keep your smartphone, tablet, computer, software and apps updated to protect your personal details.

  • Regularly check for updates to protect from the latest security threats (or set your computer to automatically accept new updates). No more security updates are being issued by Microsoft for Windows XP, so if you still use XP, think about upgrading.
  • Use up-to-date anti-virus, spam filters and security software to protect your computer from viruses and other malicious software that may allow others to access or steal your personal information.
  • Use wireless network security (WPA2 with a long password) and a personal firewall to protect your home network from being accessed by others.