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Protect your identity and keep your super safe
Need help? If you have any concerns about the security of your account,
please contact us.
Identity theft is when someone uses your personal information to steal your money or get other benefits.
they might try to get into your super account to withdraw your super or change your details.
We have cyber security in place to prevent this. But you can help protect your accounts, too.
We’ll never contact you for the login details for your super account. And we'll only
ever ask for
the personal details of your account by email if you've emailed us first, and we need more
to verify your identity.
You should never share your super account or myGov login details with anyone.
Make it harder for scammers
Find out more about common online scams, and what to do if you think you've been scammed, at
the Australian Cyber
Checking your super balance and personal details regularly can help you keep track of your
you’ll be more likely to notice unusual activity on your account.
It's easy to do this in our mobile
app or Member
Use a Member Online
easy to remember, but hard for others to guess. Don't base it on personal information. It
should be at
least 8 characters long, a mix of numbers and letters, and, for added strength, contain a
character (like a punctuation mark or symbol).
You can also contact
turn on extra security checks on your account.
To protect yourself on other websites, you can often choose 2-factor authentication or 2-step
verification for emails, online storage, and social media.
Make sure your financial adviser's authority to access information about your QSuper account
This will end if you've set an expiry date. But it's also worth cancelling any access when
working with an adviser or firm.
Check your social media account settings regularly to make sure you're not sharing any data
photos) in public. Always think about what a hacker might find out from a public post.
Never give out your full name, date of birth, or address unless you legally have to. Some
want it – such as Facebook or Spotify – but don’t need it.
It’s important to keep your smartphone, tablet, computer, software, and apps updated to
your personal details from hackers.
To keep your home network secure, use wireless network security (WPA2 with a long password)
Avoid using public wi-fi. And be careful if you have to use public internet facilities (like
cafes or libraries). They may have hacking viruses or software designed to get your username
If you use public internet services:
You can also use a VPN (virtual private network) to create a secure network when using a
Here are some common tricks that scammers use.
Test your skills at spotting scams on Scamwatch.
If you think you've been scammed and your QSuper account is at risk, follow these 3 steps.
We'll check your account's security and help you with next steps.
Change your password
Lock your scammer out, particularly if you're reusing a password.
Report the scam
Help fight crime and warn others. And get the support you need.
We have cyber security measures to keep your super account safe. It's our priority.
Here's what you can expect from us.
And we make sure we have the right systems and processes in place. To do this, we work with governing
bodies such as
ASIC (Australian Securities and Investments Commission) and APRA (Australian Prudential Regulation
Australian Cyber Security Centre (ACSC)
Australian Information Commissioner (OAIC)
Queensland Police Service
Make your account even more secure with extra security checks. Call us now and we'll add
it for you.
Improve your online safety Help protect your online account access with these 5 steps.
How to avoid being scammed Always be on the lookout for contact from scammers.
Stay safe from identity fraud Easy things that you can do to help prevent identity fraud.