A focus on strong performance
SuperRatings' Pension of the Year 4 years in a row4
How we protect you, and how you can protect yourself
We take your privacy and security seriously, and we work hard to keep your information and super safe.
Only log in to Member Online from our website. Never reply to or click on a link in an email that you're suspicious of.
If you do get any suspicious emails, phone calls, or text messages about your QSuper account, or if you've clicked on a suspicious link or given your details somewhere you shouldn't have, please call us. We will never email you asking you to provide the personal details of your account.
We recommend you remove emails that contain your personal details from your email 'sent' and 'deleted' folders, and
dispose of unwanted documents securely.
You can also review your browser settings (such as Internet Explorer, Chrome, Safari) and enable fraudulent website warnings.
During events such as a natural disaster or pandemic, there is a high chance of seeing scams, so keep up-to-date by
checking ACCC Scamwatch for the latest scams to be aware of.
For more information about common online scams and what to do if you think you've been scammed, visit the Australian Cyber Security Centre.
Checking your super balance regularly and updating your personal details in Member Online can help you keep track of
Regularly check your super balance in our mobile
app or Member Online.
Use a Member Online password that’s
easy to remember, but difficult for others to guess. It should be at least 8 characters long, a mix of numbers and
letters, contain a special character, and not based on personal information that others may be able to identify.
You can also contact us to activate additional security checks on your account.
Make sure your financial adviser's authority to access information about your QSuper account is up-to-date.
Your financial adviser's authority to access your account will expire if you have set an expiry date, but it's also
worth cancelling any authority when you stop working with an adviser or firm.
Review your social media account settings regularly to ensure you are not sharing any data (including photos)
publicly. Always consider what a hacker might be able to find out from a public post.
Never give out your full name, date of birth, or address unless legally required. Some organisations want it, such
as Facebook or Spotify, but don’t need it.
It’s important to keep your smartphone, tablet, computer, software, and apps updated to protect your personal
Avoid using public wi-fi, and be cautious if you ever have to use public internet facilities (like internet cafes or
libraries). They may contain hacking viruses or software designed to capture your username and passwords.
The ACCC warns that scammers:
Source: ACCC, Scamwatch, Spot
the scam signs
To update your personal details, communication preferences, and more, log in to Member Online or download the app.
Australian Cyber Security Centre (ACSC)
Australian Information Commissioner (OAIC)
Queensland Police Service
Please contact us if you have any concerns about your account security:
1300 360 750 8.00am – 6.00pm AEST
Monday to Friday