#1 fund for weathering market ups and downs3
SuperRatings' Pension of the Year three years in a row4
We take your privacy seriously
As part of our commitment to protecting your rights and personal information to the highest standard, we follow strict practices when we collect, use, disclose, and store your data, so that we comply with the:
We may collect and keep a variety of personal information about you, including:
We only collect and hold the personal information we need to look after your super and run our super fund, provide financial advice, or to assess your job application if you are a job applicant. We will only use or disclose your sensitive information for the purposes it was provided for, unless you provide your consent, or we’re required by law.
We need your information to do things like:
If you don’t give us your information, we might not be able to provide you with certain products or services, or we might not be able to consider you for a position with us.
Sometimes we are required to give your information to other people, including:
We may also use your personal details to send you information about super, seminars or events, financial planning, and other products and services we think you might be interested in. If you don’t want to receive promotional material or participate in market research, please update your contact preferences in Member Online or contact us to let us know.
We collect information from you or your authorised representative, third parties such as your employer or the ATO, and publicly available sources (e.g. public registers, websites, social media).
You can change your website browser settings to block cookies; however, some features of the website may not continue to work as intended.
Like most websites, we allow certain third-party trackers to see that you've visited our website for advertising and analytics (e.g. Google), and social media (e.g. Facebook).
When you browse our website, our service provider may log some data for analysing statistical trends:
If you want to avoid tracking, you can block trackers with a browser like Safari or a privacy add-in tool, or you can change your advertising settings with the organisations directly.
Your personal information may be stored on-site at our offices, in secure premises, or in the cloud (secure IT systems) operated by our service providers, some of which are located overseas.
Your information can only be accessed by authorised staff and service providers for performing specific functions, and we protect your personal information with measures including:
You can request access to, and correction of, personal information we hold about you. You can see what information we have stored for you in Member Online, or you can contact us.
If you have a question about our privacy practices or you'd like to make a complaint about how your privacy has been treated, please contact our privacy officer with the full details of your complaint and your contact details:
The Privacy Officer, QSuper
GPO Box 200
Brisbane QLD 4001
We take all complaints seriously, and we will do everything we can to work with you to find a solution.
You can also find out more about how we protect your security, and what you can do to protect yourself online.
To update your personal details, communication preferences, and more, log into Member Online.