A focus on strong performance
SuperRatings' Pension of the Year 4 years in a row4
We take your privacy seriously
References to ‘we’, ‘us’, or ‘our’ in this policy are references to Australian Retirement Trust entities.
This policy focuses on our members but applies generally to the following individuals:
We are subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Other laws require or authorise us to collect your personal information, and/or govern how we deal with this information. These laws include:
This policy may be updated from time to time. The most recent policy will be made available on our websites.
This version of our policy was published 28 February 2022.
Under the Privacy Act, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Personal information includes sensitive information. Sensitive information is any personal information about your racial or ethnic origin; political opinions; membership of a political association; religious beliefs or affiliations; philosophical beliefs; membership of a professional or trade association; membership of a trade union; sexual preferences or practices; criminal record; or health, genetic, or biometric information.
We may collect and hold a variety of personal information and data about you, including:
The types of personal information we collect will depend on the dealings you have with us. We only collect and hold personal information to look after our members and their super, to provide you with benefits and services including advice services, to improve our services and offerings, and to run our super fund.
We collect, hold, use, and disclose your information to do things like:
We will only use your personal information for the purposes for which it was collected, for related purposes, in order to comply with the law, or for another purpose only with your consent.
We may also collect, hold, use, and disclose your personal information to provide you with information and offers about our products and services, offers about products and services offered by other parties that we believe may be of interest to you (including by way of direct mail, telephone, email, SMS and MMS, our secure portals, and online advertising and marketing), or to request your feedback for research purposes. We ensure that this activity is in accordance with the Spam Act and Privacy Act.
We engage third party service providers to assist us with delivering direct marketing via various channels, including through social media and other digital platforms. We take reasonable steps to ensure that your personal information is protected when disclosing information to these third parties. Sometimes, we may de-identify your information before disclosing it to third parties to facilitate our marketing activities.
We may also use your personal details to send you information about super, seminars or events, financial planning, and other products and services we think you might be interested in. If you don’t want to receive promotional material or participate in market research, please update your contact preferences in Member Online or contact us to let us know.
We may collect, hold, use, or disclose information about you in order to enable the development of consumer insights so that we can serve you better. This includes being able to better understand your preferences and interests, personalise your experience, and enhance the products and services you receive. This may include combining the information that we hold about you with information about you collected from or held by other trusted partners or from public sources. We may also use trusted service providers to undertake the process of creating these consumer insights. Before disclosing your information for consumer insights purposes, we will generally remove any information that may identify you to the service provider.
Sometimes we may give your information to other people, including:
We only disclose your personal information if it is necessary for the purpose the information is being used for, if you have consented to it, or if it is authorised by law.
Some third-party service providers we share your information with may be located or have operations overseas. Overseas countries where we may disclose your personal information include the United States, Ireland, the Netherlands, France, Canada, New Zealand, Malaysia, Singapore, Hong Kong, India, Czech Republic, the United Kingdom, and the Philippines.
We will generally collect your personal information directly from you, your authorised representatives, or your employer. We do collect some information from other third parties such as the ATO and publicly available sources. Situations where we collect your information include:
We only collect and hold your personal information if it is necessary, if you have consented to it, or if it is authorised by law.
Our websites use “cookies” to provide a number of services to you. A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer. Cookies generally allow the website to interact more efficiently with your computer.
Usually, you can set your browser to notify you before you receive a cookie, so that you can decide whether to accept it. You may also be able to set your browser to turn off cookies.
Where possible, we may offer you the opportunity to deal with us anonymously or by using a pseudonym. For example, we can provide general information to you about our products or services, or general guidance on how to fill out our forms, without collecting any personal information.
However, it is normally impracticable for us to deal with you anonymously or by using a pseudonym. For example, if you do not provide your personal information to us, we will be unable to properly administer your benefits, notify you about your entitlements, or adequately provide our services.
Your personal information may be held on-site at our offices, in secure premises, or in secure information systems (including in the cloud) operated by our service providers. Your information is only accessible by authorised staff, and authorised service providers who are engaged by us to perform specific functions.
We take reasonable steps to ensure that your personal information is protected from unauthorised access, disclosure, modification, misuse, or loss. These steps include having:
We must notify the Office of the Australian Information Commissioner (OAIC) and affected individuals if we become aware that there are reasonable grounds to suspect an eligible data breach has occurred. An eligible data breach is generally a data breach that is likely to result in serious harm to one or more individuals. We have policies and procedures in place to identify and assess data breaches and to notify the OAIC if required.
You may request access to any of the personal information we hold about you by contacting us as set out in section 8. We will provide you with access to your personal information in accordance with the Privacy Act.
We strive to ensure the personal information we hold about you is correct and up-to-date. If the information we hold about you is incorrect or out-of-date, please let us know so that we may update this. We may ask you to check the information we hold about you from time to time. We may do this with your annual member statement or when you call us.
You can manage your contact preferences through Member Online, by unsubscribing to any electronic marketing you receive, or by contacting us on 1300 360 750.
Call 1300 360 750
Email Contact us online
Privacy Enquiries and Complaints
Australian Retirement Trust Pty Ltd
GPO Box 200
Brisbane QLD 4001
If you make a privacy complaint, we will endeavour to respond and resolve the issue as quickly as possible. If you are not happy with our response, or we have not responded within 30 days, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC) by:
GPO Box 5218, Sydney NSW 2001
Fax: +61 2 9284 9666
Call 1300 363 992
View full detail about making a complaint to the OAIC.
To update your personal details, communication preferences, and more, log into Member Online.