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Support when life doesn't go to plan
We aim to make our claims process as simple as possible to provide you with peace of mind in this difficult time.
Please contact us on 1300 360 750 to let us know about your situation.
You can also check your current cover by logging in to Member Online.
Once you've contacted us, we'll let you know what documents you will need to provide to support your insurance claim.
You can prepare by having a look at what you might be required to provide below.
We'll assign you a dedicated claims manager who will guide you through the entire claim process. At no point will you be on your own.
See below for more information on how our claims process works.
When you contact us, we'll let you know exactly what documents you will need to provide. This could include the items listed below.
We'll ask for:
If you have been diagnosed with a terminal illness, you may be able to access your superannuation balance and any death benefit insurance cover that you hold with an Accumulation account. If you have a Defined Benefit account, you may also be able to access a projected benefit to age 55 and your children may be able to receive a child’s pension following your death.
To make a claim, send us a completed Terminal Medical Condition Claim form (found at the back of the Claiming a Terminal Medical Condition Benefit factsheet).
Our aim at QSuper is to assess your claim as quickly and simply as possible.
Once you complete the relevant documents and send them to us, your claim process will be underway.
To help you through the claims process and answer any questions that you may have, we assign a dedicated claims manager to be your first point of contact.
Your claims manager will work with you through the entire claims process. They may require some additional information to better understand your situation.
If your claim is approved, we will contact you to arrange a suitable payment option. If your claim is not approved, we will provide you with a detailed statement explaining the reasons for our decision.
While you can't submit your insurance claim through Member Online, you can email your completed forms to email@example.com. Note that QSuper does not accept electronic signatures on claim forms.
We also accept forms through post at:
GPO Box 200
Brisbane QLD 4001
How long the claims process takes will depend on your personal circumstances. We aim to assess your claim as quickly as possible once we receive all the necessary paperwork.
If your claim is not approved, we will provide you with a statement explaining the reasons for our decision. We understand that not everyone will be happy with the decisions made about their claims so if you wish to lodge an appeal for review by QSuper, please contact us.
Call us on 1300 360 750 (Monday to Thursday: 8.30am - 5.00pm AEST. Friday: 9.00am - 5.00pm AEST).