Support when you need it most

We understand this might be a challenging time, which is why we're here to support you. Our commitment to you is to process all eligible insurance claims as quick as we can.

Our dedicated claims representatives will help you through this process, and let you know what you need to provide to support your claim.

Quick links

Claim a death benefit

Our insurance claims process

Insurance claims process timeline

Need to make a claim?

Death benefit claim

Terminal illness claim

Total and permanent disability (TPD) claim

Income protection claim

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Are you a First Nations person?

Please let us know if you're an Aboriginal or Torres Strait Islander person, so we can better support you through the claims process. We offer language assistance and have different ways you can prove your identity if you don't have ID, such as getting a statement from a community elder.

The insurance claims process

We aim to make our claims process as simple as possible.

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Claim submission

Let us know you need to make a claim, and we'll assign a dedicated claims manager to your case. They'll ask you for more information relating to your claim, including proof of identity documents.

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Claims pack

Please carefully read the info in your claims pack and complete all required documents. If you need help filling out your forms, contact your claims manager.

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Claim assessment

Once you've sent us all the documents we need, we'll begin processing the claim. There are a few steps in this process, but your claims manager will let you know how your claim is progressing and if we need any additional information.

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Claim outcome

Your case manager will let you know the outcome of your insurance claim.

How long will your claim take?

It depends on your personal circumstances. However, we aim to assess all claims as quickly as possible once we have all the necessary documents.

If you have special circumstances we should consider during the claims process, let your claims manager know as soon as possible.

There are some factors that may impact how long it takes us to process your claim, including:

  • the type of claim you're making
  • if you've given us all the information we need
  • how quickly your medical practitioners can provide us with supporting documentation
  • how complex the claim is.

Frequently asked questions

We've answered some frequently asked questions about making an insurance claim. If you need language assistance or prefer to speak to us over the phone, you can call us on 13 11 84.

For income protection, TPD, or terminal illness claims, you can email your completed forms to insuranceclaims@qsuper.qld.gov.au. Note that we may not accept electronic signatures on claim forms.

We also accept forms through post at:

QSuper
Insurance Operations
GPO Box 200
Brisbane QLD 4001

For death claims, you can fill out the online form to begin your claim.

When you contact us, we'll let you know exactly what documents you will need to provide.

If you're making an income protection, TPD, or terminal illness claim, this can include:

  • A completed claim form (which you can download by clicking on the type of the claim you want to make above)
  • Copies of any medical documents about your condition you already have, such as doctor's reports and test results.

If you're claiming a death benefit, you need to give us a certified copy of the death certificate of the deceased member. And in most cases, a certified copy of their identity as well.

If your claim is not approved, we'll provide you with a statement explaining why we made that decision. We understand that not everyone will be happy with the outcome of their claim so if you want to lodge an appeal for review, please contact us.

Need more information?

You can trust us to be there when you need it most. If you have any questions about making an insurance claim, call us and we can support you.

Contact us today