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News Hub News

We're adding extra security to your account

News Finance
05 August 2025 4 min read

You'll need to use multi-factor authentication (MFA) soon

Person using a tablet indoors

We're adding an extra layer of security to your account using multi-factor authentication (MFA). You're probably using it on some of your other important accounts already, like banking, email, and social media.

You can use MFA now to access your QSuper account. But we're making changes that mean soon you'll have to start using MFA to access your account in Member Online or the app.

What is MFA?

MFA is a security measure that requires 2 or more ways of proving your identity before you can access your account. It creates an extra checkpoint after your password for you to prove it's really you.

How MFA works

If you're using Member Online in a web browser, you'll need both your password and a one-time security code to access your account every time you log in.

If you're using the app, we'll send you a code to verify your device the first time you log in to the app. After that, you generally won't need to enter a code when you log in, unless something changes on your device (for example, you reinstall the app).

Why don't I need to enter a security code every time I log into the app?Why don't I need to enter a security code every time I log into the app?

Put simply, the reason is trust.

Our app is made for mobile phones (personal devices) which are usually used by just one person – you.

MFA lets us know it’s yours so we can ‘trust’ it for future logins. It’s like a digital fingerprint.

Member Online is often opened in a web browser, like Chrome or Safari, on shared devices such as:

  • a family laptop
  • work computer
  • public device.

We can’t fully trust them because more than one person often uses them.

Adding MFA to your account early

The good news is you don't need to wait! We've already made MFA available to everyone.

You can add MFA to your super account today by logging in to Member Online. Here's how you do it:

1

Go to the Security page

2

Scroll down to see Multi-factor Authentication

3

Follow the prompts to turn on MFA

Laptop screen showing MFA settings page with options to add phone and email

Other ways we protect your super

We have multiple security measures in place to help keep your super account safe and help you to protect yourself from scams.

Here’s what you can expect from us:

  • If you call us, we’ll ask you some questions so that we can verify your identity.
  • When we write to you, we won’t include unnecessary personal information such as your date of birth.
  • We have security measures in place to help reduce the risk of unauthorised access to confidential data and documents.
  • We have proof of identity measures in place.

Check your details are up to date

We recommend checking the email and mobile details you've given us are still up to date. You can review these anytime in your profile page in Member Online.

It's another way you can protect your super. This'll also make it easier to use your account with MFA.

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Get started with MFA

Add MFA to your account today.

Log in now

FAQs about Multi-factor Authentication

Do I have to add MFA to my QSuper account?Do I have to add MFA to my QSuper account?

No, but we'll be adding MFA to all QSuper accounts soon. So you'll need to use MFA to access your super when we activate it on your account.

If you don't want to wait to get MFA set up on your account, you can turn it on today in Member Online.

Why should I add MFA to my account?Why should I add MFA to my account?

MFA makes it much harder for anyone (like hackers or cybercriminals) to access your account without your permission. It makes it easier to keep your account safe, even if your password becomes compromised.

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The information on this website contains general information only. It doesn’t consider your personal objectives, financial situation, or needs. Before making any decisions about QSuper, you should read the relevant Product Disclosure Statement (PDS) and Target Market Determinations (TMD) to consider whether the product is right for you.