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How to prove your identity and acceptable forms of ID
Identity theft is one of the biggest risks for keeping your money safe. And your protection is our top priority. To be sure it's really you who's asking for your super or making a claim, we need certain information and documents about your identity (ID).
All super funds will ask you to prove your identity before paying any money out. We have 2 ways for you
to do this.
This is the easiest way. Just add in your driver's licence or passport details on the form you're filling
out or where asked to in Member Online. We’ll use it to confirm your identity electronically.
See where to find your driver's licence card number.
If you don't have a driver's licence or passport, you’ll need to go with our
second way of proving your identity.
If so, you'll need to send us a certified copy of your documents.
If the electronic option doesn't work for you, get your ID certified and send us the copies.
Email, post or fax us a certified copy of one of the following:
If you don't have any of the above identity documents, you can give us one document from each of the
One document from here
And one from here
Download our Proving Your Identity factsheet (pdf) for more details.
If you're having issues proving your identity, there may be another way. Like getting a
statement from a community elder. Contact us to talk about your options.
Get copies of your ID documents. Then take them, along with the originals, to someone who's allowed to
certify documents. You can usually do this at a police station or courthouse.
Are your documents in a language other than English? We'll need an English translation by an accredited translator.
A certified copy is a copy of your document that's been verified by a person who's authorised to do so.
They must see both the original and the copy (front and back if needed) to make sure they're identical. Then they write or stamp ‘certified true copy’ on all pages.
They also need to sign and print their name on the document, and note their qualification (e.g. Justice of the Peace) and the date.
Your card number is different to your licence number. Below are examples of where you can find it.
Australian Capital Territory (ACT)
New South Wales (NSW)
Northern Territory (NT)
South Australia (SA)
Western Australia (WA)
All super funds will ask you for certified identification before paying any money out. We have to by law.
We also need you to prove your identity before we make significant changes to your account. Some of the common times this happens are:
Make sure you check that your document has been certified the right way. The authorised person should:
All copied pages need to be certified.
If your ID doesn’t match the name on your account, we’ll need some extra proof. You'll need to give us a certified copy of your ID in your current name, and a certified copy of one of the following:
If you're signing a form for one of our members, you'll need to give us a certified copy of:
We want to help you connect with your super. And we understand it can be harder to prove your identity when you're living in a remote area.
If you don't have the ID you need, you may be able to do it another way. Like getting a community elder to write a statement.
Contact us to talk about your options.
If you need help with proving your identity, or you're concerned about the security of your identity, contact us.
We can talk you through your options.
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