Joining QSuper Show all Hide all

You can easily join QSuper via our online form. It takes around 10 minutes. Join today.

While QSuper was originally started to help Queensland Government employees reach their retirement goals, our membership is now open to everyone. This means that regardless of whether you work in the private or public sector, you can join QSuper and access the many benefits that come from being with one of Australia's largest super funds.

Why QSuper? Find out why more than half a million Australians have joined us.

Anyone can join QSuper. Simply apply to join via our online form or, if you're under age 14, fill in the paper form at the back of the QSuper Product Disclosure Statement.
There is no cost to join QSuper. As a profit-for-members fund we have simple, transparent and low fees. We also don't charge any account transaction fees, such as fees to switch your investments or make withdrawals. Learn more.

To check if your employer is contributing to QSuper, log in to Member Online and check your transaction history. Keep in mind that different employers may make contributions at different times. Some employers pay every three months, while others choose to make contributions more often.

Account details Show all Hide all

You can change your address through Member Online by logging in and editing your details in 'Your Profile'.

If you’re currently employed by the Queensland Government, you should also let your payroll office know about your new address. Each fortnight, your payroll details are sent to us, and they may overwrite the changes you make on our website.

It's easy to find and combine your super online. Simply log into Member Online and select which accounts you'd like to transfer over. More information about consolidating your super.
You can view your account balance in Member Online, 24 hours a day, seven days a week.
You’ll find your client number on your annual statement. Log in to view your latest annual statement.
You can view your annual statements in Member Online. View your latest statement.

Online access Show all Hide all

To register for Member Online, you’ll need your client number, which you’ll find on your annual statement. You'll also need to enter some personal information, which should match the information we have on record.

If you have any trouble registering, please give us a call.

If you have forgotten your username or password, use the 'Forgot username' or 'Forgot password' portals on the Member Online login page.
If your online account has been disabled, please give us a call. Once we confirm your details over the phone, we’ll reactivate your account.
If you’ve forgotten the answer to your security question, please call us and we can help you log in.
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Super related Show all Hide all

You can update your reversionary beneficiary or start the binding death benefit nomination process by logging in to Member Online.

More information about who you can nominate to receive your super.

If your account balance is less than $6,000 and we have not received any money for crediting to your account in the last 13 months, your account may be transferred to the Australian Taxation Office (ATO). Learn more about ATO-held super.

One of the ways you can prevent your super from being transferred is by consolidating your super accounts with Member Online or submitting this form to us from the ATO.

Yes, you can take your QSuper account with you to your new job. More information about changing jobs.

Download QSuper's Statement of Compliance (pdf).

Your employer may give you a form to fill in or you can download a pre-filled form. More information about staying with QSuper.
There are rules around when you can access your super to help you make the most of your retirement. Learn more about when you can access your super.
Once you are eligible to access your super, there are a number of ways you can choose to withdraw it. Learn more.

Contributions and tax Show all Hide all

There are a variety of ways you can contribute more into your super. Find out more about the various options available to you.
Log in to Member Online to find your unique reference number and appropriate BPAY code.

It’s important that you keep track of the ongoing total of your before-tax and after-tax contributions each financial year, to make sure you do not go over the contribution caps.

The easiest way to check your contributions to QSuper is through Member Online.

If you have been making contributions into your super account from your after-tax income, you may be eligible to claim a tax deduction. Learn more.
Visit our salary sacrifice page for more information on how you can contribute some of your before-tax salary to your super account.
Visit our voluntary contributions page for more information on how you can contribute some of your after-tax salary to your super account.
Visit our super co-contributions page to find out if you are eligible to receive a Government co-contribution.

My investments Show all Hide all

QSuper provides a range of investment options that are tailored to your needs. If you haven't made an investment choice, your money will be invested in Lifetime (if you have an Accumulation account), or Balanced (if you have an Income account).

To find out what you're currently invested in, visit Member Online.

It's a good idea to understand the different investment options that QSuper offer before you decide to make changes to your investments and getting some personal guidance can help.

To make a switch, log in to Member Online.

My insurance Show all Hide all

Log in to Member Online or check your latest annual statement to see your current insurance level.
  1. Contact us
    Firstly, please contact us as soon as possible to let us know about your situation.
  2. Gather required documentation
    We'll advise you of what you need to submit in order to substantiate your insurance claim. Read the relevant guide to find out what documentation you'll need.
  3. We'll work with you
    We'll assign you a dedicated claims manager who will work with you through the claim process.

Log in to Member Online to change your insurance.

You can also use our insurance needs calculator and insurance premium estimator to determine how much insurance you might need and how much it will cost.

There are various circumstances where your QSuper death cover, TPD cover or income protection benefit will cease. Log in to Member Online to permanently opt in to cover.
Log in to Member Online to permanently opt in to cover so you can have peace of mind that you and your loved ones are protected.

Financial advice Show all Hide all

As a QSuper member, you have exclusive access to online and over-the-phone account advice at no additional cost. If you want a full financial plan, you can also access comprehensive advice from QInvest.1 The right type of advice for you will depend on your personal situation.
We contribute towards the cost of any member seeking personal advice by QInvest about their QSuper benefit.2 The fee you’ll pay is calculated according to the type of advice you receive, and in most cases, a portion can be deducted from your QSuper account.
If you're looking for quick and cost-effective advice on a specific topic (like salary sacrificing for example), QSuper members can exclusively get advice over-the-phone at no additional cost. If you want a full financial plan, you can access comprehensive advice from QInvest.1
If you need advice on a specific topic, you can speak to a QSuper financial adviser over the phone. We also offer in-depth financial solutions with this comprehensive advice service.
Online Advice is exclusive to QSuper members. Simply log into Member Online for general and personal advice on some areas of your superannuation. Find out more about Online Advice.

Can't find an answer to your question?

Call us on 1300 360 750 or send us an email and we’ll be happy to help.

1. QInvest Limited (ABN 35 063 511 580, AFSL and Australian Credit Licence number 238274) is ultimately owned by the QSuper Board (ABN 32 125 059 006) as trustee for the QSuper Fund (ABN 60 905 115 063). It’s a separate legal entity, responsible for the financial services and credit services it provides.
2. The circumstances where we will not be able to contribute towards the cost of advice include where: (i) you have more than two advice appointments in a financial year; (ii) the advice does not relate to your QSuper benefit; (iii) you require assistance with implementing your advice or require periodic reviews; or you have recurring advice needs.