A focus on strong performance
Money magazine’s Best Retirement Innovator 20232
Can't find what you're looking for? Here are some of the most frequently asked questions by our members.
As we're part of Australian Retirement Trust, you can only become a QSuper member if you're eligible:
Find out why more than half a million Australians enjoy being with QSuper.
If you're not eligible to be a QSuper member, don't worry – you can still join Australian Retirement Trust for the same member-first focus. Join more than 2 million Australians to experience the benefits of one of the country's largest super funds.
You can join QSuper online if:
If you're under 14 years old, you'll need to fill in the form at the back of our product disclosure statement (pdf).
If you're not eligible to be a QSuper member, don't worry – you can still join Australian Retirement Trust for the same member-first focus.
To check if your employer is contributing to your QSuper account, log in to Member Online or our app and check your transaction history. Keep in mind that different employers may make contributions at different times. Some employers pay every 3 months, while others choose to make contributions more often.
You can change your address through Member Online by logging in and editing your details in 'Your Profile'.
If you’re currently employed by the Queensland Government, you should also let your payroll office know about your new address. Each fortnight, your payroll details are sent to us, and they may overwrite the changes you make.
To register for Member Online, you’ll need your client number, which you’ll find on your annual statement. You'll also need to enter some personal information, which should match the information we have on record.
If you have any trouble registering, please give us a call.
If you are having problems using our site, we recommend you upgrade to one of our supported web browsers.
View supported browsers.
You can update your reversionary beneficiary or start the binding death benefit nomination process by logging in to Member Online.
More information about who you can nominate to receive your super.
If your account balance is less than $6,000, you do not have insurance, and we have not received any money for crediting to your account in the last 16 months, your account may be transferred to the Australian Taxation Office (ATO). Learn more about ATO-held super.
One of the ways you can prevent your super from being transferred is by consolidating your super accounts with Member Online or submitting this form to us from the ATO.
Yes, you can take your QSuper account with you to your new job. More information about changing jobs.
Download Australian Retirement Trust's letter of compliance (pdf).
It’s important that you keep track of the ongoing total of your before-tax and after-tax contributions each financial year, to make sure you do not go over the contribution caps.
The easiest way to check your contributions to your QSuper account is through Member Online or our app.
A QSuper account provides you with a range of investment options that are tailored to your needs. If you haven't made an investment choice, your money will be invested in Lifetime (if you have an Accumulation account), or Balanced (if you have an Income account).
To find out what you're currently invested in, log in to Member Online or our app.
It's a good idea to understand the different investment options that a QSuper account offers before you decide to make changes to your investments and getting some personal guidance can help.
To make a switch, log in to Member Online.
Log in to Member Online to change your insurance.
You can also use our insurance needs calculator and insurance premium estimator to determine how much insurance you might need and how much it will cost.
1. QInvest Limited (ABN 35 063 511 580, AFSL 238274) is a separate legal entity responsible for the financial services it provides. Eligibility conditions apply. Refer to the Financial Services Guide (pdf) for more information.
Call us on 1300 360 750 or send us an email and we’ll be happy to help.