Joining QSuper Show all Hide all

If you're eligible, you can easily join QSuper via our online form. It takes around 10 minutes.

As we're part of Australian Retirement Trust, you can only become a QSuper member if you're eligible:

  • You're a Queensland Government employee
  • We're your employer's chosen super product
  • You're the spouse or child under 25 of an existing QSuper member
  • You're opening a Lifetime Pension.

Find out why more than half a million Australians enjoy being with QSuper.

If you're not eligible to be a QSuper member, don't worry – you can still join Australian Retirement Trust for the same member-first focus. Join more than 2 million Australians to experience the benefits of one of the country's largest super funds.

You can join QSuper online if:

  • You're a Queensland Government employee
  • We're your employer's chosen super product
  • You're the spouse or child under 25 of an existing QSuper member
  • You're opening a Lifetime Pension.

If you're under 14 years old, you'll need to fill in the form at the back of our product disclosure statement (pdf).

If you're not eligible to be a QSuper member, don't worry – you can still join Australian Retirement Trust for the same member-first focus.

There is no cost to join QSuper. As part of a profit-for-members fund, we have simple, transparent and low fees. We also don't charge any account transaction fees, such as fees to switch your investments or make withdrawals. Learn more.

To check if your employer is contributing to your QSuper account, log in to Member Online or our app and check your transaction history. Keep in mind that different employers may make contributions at different times. Some employers pay every 3 months, while others choose to make contributions more often.


Account details Show all Hide all

You can change your address through Member Online by logging in and editing your details in 'Your Profile'.

If you’re currently employed by the Queensland Government, you should also let your payroll office know about your new address. Each fortnight, your payroll details are sent to us, and they may overwrite the changes you make.

It's easy to combine your super online. Simply log into Member Online and select which accounts you'd like to transfer over. More information about consolidating your super.
You can view your account balance in Member Online or our app, 24 hours a day, seven days a week.
You’ll find your client number on your annual statement. Log in to view your latest annual statement.
You can view your annual statements in Member Online or our app. View your latest statement.

Online access Show all Hide all

To register for Member Online, you’ll need your client number, which you’ll find on your annual statement. You'll also need to enter some personal information, which should match the information we have on record.

If you have any trouble registering, please give us a call.

If you have forgotten your username or password, use the 'Forgot username' or 'Forgot password' portals on the Member Online login page.
If your online account has been disabled, please give us a call. Once we confirm your details over the phone, we’ll reactivate your account.
If you’ve forgotten the answer to your security question, please call us and we can help you log in.
You need Adobe Reader to open forms, factsheets, and product disclosure statements on our website. Documents that require Adobe Reader to view, end with the file extension pdf. If you don't already have this software you can download it for free from Adobe.

If you are having problems using our site, we recommend you upgrade to one of our supported web browsers.

View supported browsers.

Super related Show all Hide all

You can update your reversionary beneficiary or start the binding death benefit nomination process by logging in to Member Online.

More information about who you can nominate to receive your super.

If your account balance is less than $6,000, you do not have insurance, and we have not received any money for crediting to your account in the last 16 months, your account may be transferred to the Australian Taxation Office (ATO). Learn more about ATO-held super.

One of the ways you can prevent your super from being transferred is by consolidating your super accounts with Member Online or submitting this form to us from the ATO.

Yes, you can take your QSuper account with you to your new job. More information about changing jobs.

Download Australian Retirement Trust's letter of compliance (pdf).

Your employer may give you a form to fill in or you can download a pre-filled form in Member Online. Alternatively, you can easily send your QSuper details to your employer in an email using our app. More information about staying with QSuper.
There are rules around when you can access your super to help you make the most of your retirement. Learn more about when you can access your super.
Once you are eligible to access your super, there are a number of ways you can choose to withdraw it. Learn more.

Contributions and tax Show all Hide all

There are a variety of ways you can contribute more into your super. Find out more about the various options available to you.
Log in to Member Online or our app to find your unique reference number and appropriate BPAY code.

It’s important that you keep track of the ongoing total of your before-tax and after-tax contributions each financial year, to make sure you do not go over the contribution caps.

The easiest way to check your contributions to QSuper is through Member Online or our app.

If you have been making contributions into your super account from your after-tax income, you may be eligible to claim a tax deduction. Learn more.
Visit our salary sacrifice page for more information on how you can contribute some of your before-tax salary to your super account.
Visit our voluntary contributions page for more information on how you can contribute some of your after-tax salary to your super account.
Visit our super co-contributions page to find out if you are eligible to receive a Government co-contribution.

My investments Show all Hide all

QSuper provides a range of investment options that are tailored to your needs. If you haven't made an investment choice, your money will be invested in Lifetime (if you have an Accumulation account), or Balanced (if you have an Income account).

To find out what you're currently invested in, log in to Member Online or our app.

It's a good idea to understand the different investment options that QSuper offer before you decide to make changes to your investments and getting some personal guidance can help.

To make a switch, log in to Member Online.

My insurance Show all Hide all

Log in to Member Online or check your latest annual statement to see your current insurance level.
  1. Contact us
    Firstly, please contact us as soon as possible to let us know about your situation.
  2. Gather required documentation
    We'll advise you of what you need to submit in order to substantiate your insurance claim. Read the relevant guide to find out what documentation you'll need.
  3. We'll work with you
    We'll assign you a dedicated claims manager who will work with you through the claim process.

Log in to Member Online to change your insurance.

You can also use our insurance needs calculator and insurance premium estimator to determine how much insurance you might need and how much it will cost.

There are various circumstances where your QSuper death cover, TPD cover or income protection benefit will cease. Log in to Member Online to permanently opt in to cover.
Log in to Member Online to permanently opt in to cover so you can have peace of mind that you and your loved ones are protected.

Financial advice Show all Hide all

As a QSuper member, you have exclusive access to advice over the phone and online about your account. Find out more.
If you are a QSuper member, you can get over-the-phone advice about your QSuper account at no additional cost. Find out more.
If you're looking for quick advice on a specific topic (eg. salary sacrificing), QSuper members can exclusively get advice over the phone, at no additional cost. Find out more.  If you want a full financial plan, you can look for a financial adviser who specialises in the type of advice you need (and there is likely to be a cost).

Can't find an answer to your question?

Call us on 1300 360 750 or send us an email and we’ll be happy to help.