Insurance

QSuper insurance is designed to be flexible so as circumstances change, so can your cover. You can change your level of cover by logging into Member Online.

Use the Insurance Needs Calculator to get an understanding of how much cover you might need. 

Yes, you can change how much you pay for insurance cover to reflect your role. This is called an occupational rating.

If you join QSuper online, we'll occupationally rate you if you set up insurance during the joining process.

Our occupational ratings are:

• Standard rate
• Professional rate
• White collar rate
• High risk rate.

To find out what your occupational rating is and how this could affect the cost of your insurance, use our Insurance Premium Estimator. You can also occupationally rate your premiums through Member Online.
More information about occupational ratings.

When your QSuper Accumulation account is opened through your employer, you will be provided with death cover and TPD cover if you are eligible. You may also be provided with income protection cover depending on your circumstances.

If you join online, you may be asked if you would like to hold death cover and TPD cover, when eligible. You can choose not to have it if it doesn't suit your circumstances.

While you may receive insurance cover automatically with your super account, you can cancel it any time via Member Online if it doesn't meet your needs.

When your insurance cover starts will depend on your employment arrangements, how you joined QSuper, your age, and your account balance.

Find out more about when insurance starts or refer to the Accumulation Account Insurance Guide (pdf) for more information.

There are a few circumstances where your insurance cover will end. For example, your death cover, TPD cover, and/or income protection cover will be cancelled if we don't receive any money into your account for a continuous period of 13 months, or if there is not enough money in your account to cover the insurance costs. You can also cancel your insurance at any time via Member Online if you feel it is not right for your needs. Refer to the Accumulation Account Insurance Guide (pdf) for more information about the circumstances when cover will end.

You can choose to have your death cover, TPD cover, and/or income protection cover continue even if we stop receiving money into your QSuper account by permanently opting in to cover. This ensures you are covered even if your contributions aren't constant – which is great if you are a contract worker or on leave without pay.

You can permanently opt in to cover in Member Online. For more information about what happens to your insurance cover if we are no longer receiving contributions into your account, read the Accumulation Account Insurance Guide (pdf).

You may be able to transfer across existing death cover, TPD cover, and/or income protection from another Australian insurer held either directly or through an Australian super fund. For more information about bringing your insurance with you to QSuper, read the Accumulation Account Insurance Guide (pdf) or contact us.

We can't pay your insurance claim if it is caused directly or indirectly by certain things common to most insurers, including war, criminal activity, deliberately hurting yourself, or a pandemic illness that occurs within the first 30 days after getting insurance or increasing your insurance.

Please note the pandemic illness exclusion doesn’t apply to default cover you receive automatically as a result of starting work with a Queensland Government or default employer. The pandemic illness exclusion also doesn’t apply if you apply for default cover within the first 120 days of starting work with the Queensland Government or a default employer.

In addition, you might have a pre-existing condition - an illness or injury where you had symptoms of it before your insurance started or increased. In that case, your insurance might have a pre-existing exclusion period (a time during which we won't pay a claim for the condition) or an exclusion (limited or no cover).

For the list of exclusions that may apply, please read the Accumulation Account Insurance Guide (pdf).

Some of our insurance cover comes with a 'pre-existing exclusion' period where we won't pay out an insurance benefit if you had signs or symptoms of your illness or injury before your cover with us began.

In most circumstances, default insurance cover has no pre-existing exclusion period as long as you are at work on the day your cover starts. Being 'at work' has a particular definition, which you can find in the Accumulation Account Insurance Guide (pdf).

There are certain circumstances where your default cover will be subject to a five-year pre-existing exclusion period. Read the Accumulation Account Insurance Guide (pdf) to see if this applies to you.

If you have been diagnosed with a terminal illness that's likely to result in your death within 24 months, you may be able to access your superannuation balance and any death benefit insurance cover that you hold with an Accumulation account. For more information and the full definition of terminal illness, read the Claiming a Terminal Medical Condition Benefit factsheet (pdf).