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Frequently asked questions (FAQs)
QSuper insurance is designed to be flexible so as circumstances change, so can your cover. You can change your level of cover by logging into Member Online.
Use the Insurance Needs Calculator to get an understanding of how much cover you might need.
Yes, you can change how much you pay for insurance cover to reflect your role. This is called an occupational rating.
If you join QSuper online, we'll occupationally rate you if you set up insurance during the joining process.
Our occupational ratings are:
To find out what your occupational rating is and how this could affect the cost of your insurance, use our Insurance Premium Estimator. You can also occupationally rate your premiums through Member Online.
More information about occupational ratings.
When your QSuper Accumulation account is opened through your employer, you will be provided with death cover and TPD cover if you are eligible. You may also be provided with income protection cover depending on your circumstances. If you join online, you will only be provided with death cover and TPD cover, however you can choose not to have it if it doesn't suit your circumstances.
While you may receive insurance cover automatically with your super account, you can cancel it any time via Member Online if it doesn't meet your needs.
When your insurance cover starts will depend on your employment arrangements and how you joined QSuper.
For other circumstances when your cover will start, refer to the Accumulation Account Insurance Guide (pdf).
There are a few circumstances where your insurance cover will end. For example, your death cover, TPD cover, and/or income protection cover will be cancelled if we don't receive any money into your account for a continuous period of 13 months, or if there is not enough money in your account to cover the insurance costs. You can also cancel your insurance at any time via Member Online if you feel it is not right for your needs. Refer to the Accumulation Account Insurance Guide (pdf) for more information about the circumstances when cover will end.
You can choose to have your death cover, TPD cover, and/or income protection cover continue even if we stop receiving money into your QSuper account by permanently opting in to cover. This ensures you are covered even if your contributions aren't constant – which is great if you are a contract worker or on leave without pay.
You can permanently opt in to cover in Member Online. For more information about what happens to your insurance cover if we are no longer receiving contributions into your account, read the Accumulation Account Insurance Guide (pdf).
You may be able to transfer across existing death cover, TPD cover, and/or income protection from another Australian insurer held either directly or through an Australian super fund. For more information about bringing your insurance with you to QSuper, read the Accumulation Account Insurance Guide (pdf) or contact us.
Some of our insurance cover comes with a 'pre-existing exclusion' period where we won't pay out an insurance benefit if you had signs or symptoms of your illness or injury before your cover with us began.
In most circumstances, default insurance cover has no pre-existing exclusion period as long as you are at work on the day your cover starts. Being 'at work' has a particular definition, which you can find in the Accumulation Account Insurance Guide (pdf).
There are certain circumstances where your default cover will be subject to a five-year pre-existing exclusion period. Read the Accumulation Account Insurance Guide (pdf) to see if this applies to you.
If you have been diagnosed with a a terminal medical condition that's likely to result in your death within 24 months, you may be able to access your superannuation balance and any death benefit insurance cover that you hold with an Accumulation account. For more information and the full definition of terminal illness, read the Claiming a Terminal Medical Condition Benefit factsheet (pdf).
While income protection products typically only protect 75% of your income, QSuper offers up to 87.75%, which includes a payment into your QSuper account.*
Our default income protection cover is capped at $20,000 per month. If 87.75% of your insured salary is more than that, you can apply for extra cover up to a maximum total benefit of $50,000 a month,^ but you will need to provide us with health and other information.
You cannot apply for cover that is more than 87.75% of your insured salary (or pre-disability income, if you hold unitised cover).
* Cover amount is 87.75% of your insured salary which includes a contribution replacement benefit of 12.75% of insured salary into your QSuper account.
^$50,000 per month is calculated as 87.75% of the first $410,256 of annual income plus 62.75% of the next $382,470 of annual income; expressed as a monthly amount. These figures include a contribution replacement benefit.
If you were eligible to receive income protection insurance when you first joined QSuper through your employer, your income protection will be salary-based.
This means your income protection benefit amount and cost will be based on your insured salary, which is determined using the contributions we receive from your employer.
If you want to be covered for a different amount, or if you didn't receive income protection cover when you first joined QSuper (for example, if you joined online or work on a casual basis), you can apply for unitised cover.
With unitised cover, you can buy cover in "units". Each unit is worth $500 a month, and the cost per unit changes with your age. You can buy as many units as you need (subject to maximum limits) – which is great if you receive income from an employer other than the one putting money in your QSuper account, and you want to be covered for your total income from both jobs.
While you can't be covered for an agreed value with QSuper, you can apply for unitised cover.
If you have income protection insurance with QSuper, the cost of cover is not tax deductible. However, your income protection insurance is offered through our own insurer who provides affordable bulk insurance rates for our members. Costs are deducted from your super account each month, so there’s no impact on your day-to-day budget. If you take out income protection insurance with a private insurer, you could be eligible to claim a tax deduction on the cost of your cover, but you may pay a higher weekly rate and costs will come out of your take-home pay.
If you are unsure which insurance option is right for you, professional guidance can help.
When you go on maternity or paternity leave, your income protection insurance will continue as long as you have enough money in your account to pay for the insurance premiums. If you have salary-based cover and your parental leave includes a period of leave without pay, we will change your income protection to unitised cover if we do not receive a contribution from your employer for three months.
If we do not receive any money into your account for a continuous period of 13 months, your cover will be cancelled. To stop this from happening, you can choose to permanently opt in to cover, which means cover will continue even if we are not receiving contributions for you.
If you go on leave without pay, your ability to receive a benefit will continue as long as:
For more information about what happens to your cover on leave without pay, read the Accumulation Account Insurance Guide (pdf).
Some of the situations where your income protection payments will stop include when:
If you're currently receiving your full income protection benefit and receive motor accident compensation, social security payments, or any statutory or government payments for loss of income relating to illness or injury, we will reduce your income protection payments by an equivalent amount. Read the Accumulation Account Insurance Guide (pdf) for more information.
If you start receiving Workers' Compensation payments, or your employer starts paying you any annual, recreational, long service, sick, or other personal leave, your income protection payments will be suspended. Read the Accumulation Account Insurance Guide (pdf) for more information.
You will automatically receive unitised TPD cover when you join QSuper through an employer. If you join online, you can choose to take out unitised TPD cover. With unitised cover, how much you are insured for is based on multiple 'units' of cover. Each unit is worth a dollar value based on your age.
You can see your level of cover in Member Online.
Fixed cover is based on a fixed dollar amount nominated by you and will remain unchanged until you tell us you want to change it. You can buy fixed cover in multiples of $1,000 of cover, with the cost based on your age.
Based on your fixed cover amount at age 60, the amount of TPD cover you have will reduce every year from your 61st birthday, and will be cancelled when you turn 65. For more information about fixed cover, refer to the Accumulation Account Insurance Guide (pdf).
You will automatically receive unitised death cover when you join QSuper through an employer. If you join online, you can choose to take out unitised death cover. With unitised cover, how much you are insured for is based on multiple 'units' of cover. Each unit is worth a dollar value based on your age.
Fixed cover is based on a fixed dollar amount nominated by you and will remain unchanged until you tell us you want to change it. You can buy fixed cover in multiples of $1,000 of cover, with the cost based on your age (up to age 69).