Insurance FAQs Show all Hide all

One of the benefits of having insurance cover through your super fund is that the weekly costs are paid directly from your super account so you have the peace of mind of knowing that your family are protected without affecting your day-to-day budget. In addition, these payments are generally more affordable as your insurance is offered through our own insurer who provides bulk insurance rates for our members.

QSuper insurance is designed to be flexible so as circumstances change, so can your cover. You can change your level of cover by logging into Member Online.

Use the Insurance Needs Calculator to get an understanding of how much cover you might need. 

Yes, if you feel our insurance is not right for your circumstances, you can cancel any or all of it at any time via Member Online.
Yes, your insurance costs are paid monthly directly from your QSuper account. This means you can have the peace of mind of knowing that you're protected without affecting your day-to-day budget.

Yes, you can change how much you pay for insurance cover to reflect your role. This is called an occupational rating.

If you join QSuper online, we'll occupationally rate you if you set up insurance during the joining process.

Our occupational ratings are:

  • Standard rate
  • Professional rate
  • White collar rate
  • High risk rate.

To find out what your occupational rating is and how this could affect the cost of your insurance, use our Insurance Premium Estimator. You can also occupationally rate your premiums through Member Online.
More information about occupational ratings.

QSuper is committed to evaluating all insurance claims and applications fairly and objectively. Our insurer is a member of the Financial Services Council (FSC) and has adopted the Life Insurance Code of Practice. Find out more.

When your QSuper Accumulation account is opened through your employer, you will be provided with death cover and TPD cover if you are eligible. You may also be provided with income protection cover depending on your circumstances.

If you join online, you may be asked if you would like to hold death cover and TPD cover, when eligible. You can choose not to have it if it doesn't suit your circumstances.

While you may receive insurance cover automatically with your super account, you can cancel it any time via Member Online if it doesn't meet your needs.

When your insurance cover starts will depend on your employment arrangements, how you joined QSuper, your age, and your account balance.

Refer to the Accumulation Account Insurance Guide (pdf) for more information.

There are a few circumstances where your insurance cover will end. For example, your death cover, TPD cover, and/or income protection cover will be cancelled if we don't receive any money into your account for a continuous period of 13 months, or if there is not enough money in your account to cover the insurance costs. You can also cancel your insurance at any time via Member Online if you feel it is not right for your needs. Refer to the Accumulation Account Insurance Guide (pdf) for more information about the circumstances when cover will end.

You can choose to have your death cover, TPD cover, and/or income protection cover continue even if we stop receiving money into your QSuper account by permanently opting in to cover. This ensures you are covered even if your contributions aren't constant – which is great if you are a contract worker or on leave without pay.

You can permanently opt in to cover in Member Online. For more information about what happens to your insurance cover if we are no longer receiving contributions into your account, read the Accumulation Account Insurance Guide (pdf).

You may be able to transfer across existing death cover, TPD cover, and/or income protection from another Australian insurer held either directly or through an Australian super fund. For more information about bringing your insurance with you to QSuper, read the Accumulation Account Insurance Guide (pdf) or contact us.

We can't pay your insurance claim if it is caused directly or indirectly by certain things common to most insurers, including war, criminal activity, deliberately hurting yourself, or a pandemic illness that occurs within the first 30 days after getting insurance or increasing your insurance.

Please note the pandemic illness exclusion doesn’t apply to default cover you receive automatically as a result of starting work with a Queensland Government or default employer. The pandemic illness exclusion also doesn’t apply if you apply for default cover within the first 120 days of starting work with the Queensland Government or a default employer.

In addition, you might have a pre-existing condition - an illness or injury where you had symptoms of it before your insurance started or increased. In that case, your insurance might have a pre-existing exclusion period (a time during which we won't pay a claim for the condition) or an exclusion (limited or no cover).

For the list of exclusions that may apply, please read the Accumulation Account Insurance Guide (pdf).

Some of our insurance cover comes with a 'pre-existing exclusion' period where we won't pay out an insurance benefit if you had signs or symptoms of your illness or injury before your cover with us began.

In most circumstances, default insurance cover has no pre-existing exclusion period as long as you are at work on the day your cover starts. Being 'at work' has a particular definition, which you can find in the Accumulation Account Insurance Guide (pdf).

There are certain circumstances where your default cover will be subject to a five-year pre-existing exclusion period. Read the Accumulation Account Insurance Guide (pdf) to see if this applies to you.

If you have been diagnosed with a a terminal medical condition that's likely to result in your death within 24 months, you may be able to access your superannuation balance and any death benefit insurance cover that you hold with an Accumulation account. For more information and the full definition of terminal illness, read the Claiming a Terminal Medical Condition Benefit factsheet (pdf).

Income protection FAQs Show all Hide all

While income protection products typically only protect 75% of your income, QSuper offers up to 87.75%, which includes a payment into your QSuper account.*

Our default income protection cover is capped at $20,000 per month. If 87.75% of your insured salary is more than that, you can apply for extra cover up to a maximum total benefit of $50,000 a month,^ but you will need to provide us with health and other information.

You cannot apply for cover that is more than 87.75% of your insured salary (or pre-disability income, if you hold unitised cover).



* Cover amount is 87.75% of your insured salary which includes a contribution replacement benefit of 12.75% of insured salary into your QSuper account.
^$50,000 per month is calculated as 87.75% of the first $410,256 of annual income plus 62.75% of the next $382,470 of annual income; expressed as a monthly amount. These figures include a contribution replacement benefit.

If you were eligible to receive income protection insurance when you first joined QSuper through your employer, your income protection will be salary-based.

This means your income protection benefit amount and cost will be based on your insured salary, which is determined using the contributions we receive from your employer.

If you want to be covered for a different amount, or if you didn't receive income protection cover when you first joined QSuper (for example, if you joined online or work on a casual basis), you can apply for unitised cover.

With unitised cover, you can buy cover in "units". Each unit is worth $500 a month, and the cost per unit changes with your age. You can buy as many units as you need (subject to maximum limits) – which is great if you receive income from an employer other than the one putting money in your QSuper account, and you want to be covered for your total income from both jobs.

If you are under age 25, your account balance is under $6,000, or your account hasn't received money in 13 months, you may need to permanently opt in to your new cover when you apply.

While you can't be covered for an agreed value with QSuper, you can apply for unitised cover.

With unitised cover, you can buy cover in "units". Each unit is worth $500 a month, and the cost per unit changes with your age. You can buy as many units as you need (subject to maximum limits) – which is great if you receive income from an employer other than the one putting money in your QSuper account, and you want to be covered for your total income from both jobs.

If you have income protection insurance with QSuper, the cost of cover is not tax deductible. However, your income protection insurance is offered through our own insurer who provides affordable bulk insurance rates for our members. Costs are deducted from your super account each month, so there’s no impact on your day-to-day budget. If you take out income protection insurance with a private insurer, you could be eligible to claim a tax deduction on the cost of your cover, but you may pay a higher weekly rate and costs will come out of your take-home pay.

If you are unsure which insurance option is right for you, professional guidance can help.

When you go on maternity or paternity leave, your income protection insurance will continue as long as you have enough money in your account to pay for the insurance premiums. If you have salary-based cover and your parental leave includes a period of leave without pay, we will change your income protection to unitised cover if we do not receive a contribution from your employer for three months.

If we do not receive any money into your account for a continuous period of 13 months, your cover will be cancelled. To stop this from happening, you can choose to permanently opt in to cover, which means cover will continue even if we are not receiving contributions for you.

If you go on leave without pay, your ability to receive a benefit will continue as long as:

  • The time you are on leave without pay isn't longer than 12 months
  • You have a documented return to work date, and
  • You have enough money in your account to pay the insurance premiums.

For more information about what happens to your cover on leave without pay, read the Accumulation Account Insurance Guide (pdf).

Some of the situations where your income protection payments will stop include when:

  • You no longer meet the definition of total and temporary disablement or partial and temporary disablement
  • You turn 65 (or 60 if you're a police officer)
  • You come to the end of your benefit period.

For a full list of when your income protection payments will stop, read the Accumulation Account Insurance Guide (pdf).

If you're currently receiving your full income protection benefit and receive motor accident compensation, social security payments, or any statutory or government payments for loss of income relating to illness or injury, we will reduce your income protection payments by an equivalent amount. Read the Accumulation Account Insurance Guide (pdf) for more information.

If you start receiving Workers' Compensation payments, or your employer starts paying you any annual, recreational, long service, sick, or other personal leave, your income protection payments will be suspended. Read the Accumulation Account Insurance Guide (pdf) for more information.

Total and permanent disability cover FAQs Show all Hide all

Generally speaking, for most working people, total and permanent disablement means you're unable to ever work again in a job given your education, training or experience. However, the actual definition may differ depending on your personal circumstances and we've explained this further in the Accumulation Account Insurance Guide (pdf).
You can apply for TPD cover up to a maximum level of $3 million for a full or part-time employee, including self-employed, and $1 million for a casual employee or unemployed person. Read the Accumulation Account Insurance Guide (pdf) for more information.

 

You may automatically receive unitised TPD cover when you join QSuper through an employer, depending on your age, account balance, and eligibility. If you join online, you can choose to receive unitised TPD cover if eligible.

With unitised cover, how much you are insured for is based on multiple 'units' of cover. Each unit is worth a dollar value based on your age.

You can see your level of cover in Member Online.

Fixed cover is based on a fixed dollar amount nominated by you and will remain unchanged until you tell us you want to change it. You can buy fixed cover in multiples of $1,000 of cover, with the cost based on your age.

Based on your fixed cover amount at age 60, the amount of TPD cover you have will reduce every year from your 61st birthday, and will be cancelled when you turn 65. For more information about fixed cover, refer to the Accumulation Account Insurance Guide (pdf).

Death cover FAQs Show all Hide all

You can apply for death cover up to a maximum of $3 million for a full or part-time employee, including self-employed, and $1 million for a casual employee or unemployed person. Read the Accumulation Account Insurance Guide (pdf) for more information.

 

You may automatically receive unitised death cover when you join QSuper through an employer, depending on your age, account balance, and eligibility. If you join online, you can choose to receive unitised death cover if eligible.

With unitised cover, how much you are insured for is based on multiple 'units' of cover. Each unit is worth a dollar value based on your age.

You can see your level of cover in Member Online.

Fixed cover is based on a fixed dollar amount nominated by you and will remain unchanged until you tell us you want to change it. You can buy fixed cover in multiples of $1,000 of cover, with the cost based on your age (up to age 69).