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When you have insurance through your QSuper account, it's important that you get the highest standards of service in all your dealings.
That's why our insurer, QInsure Limited, has joined the Financial Services Council (FSC) of Australia and adopted the Life Insurance Code of Practice. It's the life insurance industry's commitment to mandatory customer service standards and it's designed to protect customers.
The Code sets out the life insurance industry's key commitments and obligations to customers on standards of practice, disclosure and principles of conduct for their life insurance services, such as being open, fair and honest. It also sets out timeframes for insurers to respond to claims, complaints and requests for information from customers.
The Code is monitored by an independent committee, to ensure effective compliance by life insurers. Insurers can be sanctioned if they do not correct breaches of the Code.
Find out more about the Code and how to raise a Code breach.
* QInsure Limited (ABN 79 607 345 853, AFSL 483057) ('QInsure') is a registered life insurance company.