What is a terminal illness?
A terminal illness is a an illness or injury that is likely to result in your death within two years.
When you make a claim, we'll ask you to provide:
- Two medical certificates confirming your illness or injury is likely to result in your death within 24 months
- At least one of the medical certificates must be from a specialist in the area of your terminal illness or injury.
How much can I access?
If you are terminally ill, you may be able to withdraw:
- Your superannuation account balance, including
- Your insurance benefit (if you have death cover through your super)
- Your prospective benefit (if you have a Defined Benefit account and are under age 55).
You can view your account balance and insurance cover in Member Online.
How to make a claim
If you have been diagnosed with a terminal illness, we understand you'll have a lot to think about, so we aim to make the process of making a claim as simple as possible.
You (or someone else) can contact us to let us know about your situation.
We'll let you know what documents you'll need to provide and which forms to complete.
We'll work with you
We'll help you through the claims process and answer any questions you may have.
For more information about how to make a claim, read our Claiming a Terminal Medical Condition Benefit factsheet (pdf).
Ways you can receive a benefit
If your claim is approved, you can withdraw money from your account tax-free within 24 months (2 years) of the date of your certificate. There are a few ways you can access your money if eligible:
We're here to help
If you have any questions or you'd like to get started with your claim for a terminal illness benefit, please let us know.
1. There are various circumstances when cover will end; refer to the Accumulation Account Insurance Guide (pdf).