Protecting your online access

Keeping your super account safe is our priority.

Each time you log in to Member Online, we automatically check the strength and security of your password against our databases of common and known breached passwords.

If the password you entered appears in the list of unsecure passwords, we will not allow you to log in until you update to a secure password.

How login details can be compromised

Every year, billions of login details from hundreds of websites are stolen by criminals in cyberattacks. These stolen email addresses and passwords are then exposed on internet forums or sold on dark web marketplaces, where cyber criminals pay to gain access to your sensitive data and online accounts.

Five ways you can help protect your online access

1. Keep your password strong and unique

Use a strong password or pass-phrase for your account – and don’t reuse the same password for anything else. Consider using a password management tool to generate and store your secure passwords.

Cyber criminals are using techniques such as credential stuffing, where the same login credentials that have appeared in a data breach have been used by a person across multiple sites such as social media, email accounts, banking, local pizza shop, and password spraying, where common passwords and passwords from previous data breaches are used to gain access.

2. Keep it secret

Always keep your account login details secret and don’t share these with anyone. We will never ask you to disclose your password.

If you need to reset your password, give us a call, or change it quickly online.

3. Be email-aware

Email accounts are often targeted by scammers, so in addition to securing your online account, make sure your personal email account is also secured with a unique and strong password. If cyber criminals get access to your email account, they could potentially impersonate you and compromise your other online accounts.

Also, keep your email inbox – and sent items – tidy. While it’s recommended to regularly delete items from your email account, sent emails are an often-forgotten area that provides another avenue of opportunity for hackers.

Australian Retirement Trust, Financial Crimes Operations

4. Add additional security

Extra security checks can be added to your accounts. Contact us to activate additional security checks.

5. Regularly check third-party authorities

Third-party and personal authority requests can be loaded onto your account. An example of a third-party authority may be your partner, or your financial adviser.

It’s important to ensure that you regularly review these requests and keep them up to date or have them removed from your account when circumstances change. This could include when there is a relationship breakdown or when you change your financial adviser.

Keeping you protected

We’re serious about keeping your super safe and have security in place to protect your accounts. Find out more about password security, about how you can stay safe online, and contact us if you have any concerns.

By working together, we can reduce the likelihood of fraud and help protect your super.