FAQs about products and services

Having a QSuper account means it’s easy to take charge of your super. You have an experienced team ready to help you make informed, confident decisions, and you can still enjoy the level of services you’ve come to expect, including:

• QSuper Member Online
• QSuper app
• Our in-house contact centre
• Advice about your super
• Seminars and podcasts

QSuper account holders are now members of Australian Retirement Trust, a fund that works for members, not shareholders. If you have a QSuper account it’s important to know that there are no changes to your:

• Investments
• Insurance
• Account details (including any beneficiaries and authorities)
• Pension payment amount and frequency (if applicable)
• Defined Benefit entitlements (if applicable)

There are also no impacts to current insurance claims or members on graduated return to work programs.

For more details on what the merger means for you, see our Important Information booklet January 2022.

We can leverage our size and scale to seek out investments to protect and grow our members’ superannuation savings, while striving to return profits to them as lower fees and better services.

As part of this commitment, we expect to reduce administration fees from 1 July 2022 on many accounts.

The administration fees members pay from their QSuper Accumulation account(s) and Income account(s), and those that are deducted from the Lifetime Pension pool, are proposed be reduced from 0.16% to 0.15% per annum from 1 July 2022. These fee changes will not impact the amount of administration fees paid from Australian Retirement Trust’s reserves.

This decision to reduce fees is subject to confirmation by the trustee of Australian Retirement Trust. We’ll update our members once this decision has been made.

In the short term, as we are moving assets, investment transaction costs will be incurred that will be reflected in the unit price for some investment options, as outlined in the Important Information booklet January 2022.

No. There is no change in entitlements for Defined Benefit members. There is no change to the benefit design for existing defined benefit members of the QSuper Fund or the manner in which the defined benefit assets are invested by the Trustee of Australian Retirement Trust. This entitlement will continue to be protected by legislation.

There will be no changes to your pension payment amount and frequency as a result of the merger. Your payment arrangements and preferences will continue as they currently are.

There is no change to our advice services. Eligible members will continue to be able to access advice from QInvest about their QSuper account within Australian Retirement Trust at no additional cost.¹

If you had both QSuper and Sunsuper accounts when we merged, you will still have separate accounts. This aims to make sure you do not lose any benefits you have with either fund (like insurance).

We’ll be contacting members with multiple accounts to let them know their options. In the meantime, you can access more information on our website.

Also read our FAQs for duplicate members for more information.

QSuper’s phone numbers, Member Centre locations, postal, email, and web addresses have not changed.

The only change is to our registered office address (which will become 30 Little Cribb Street, Milton QLD 4064), and the addition of a web address for Australian Retirement Trust (australianretirementtrust.com.au).