MFA: Protect yourself and your future

Did you know you can add an extra layer of security to your QSuper account? It’s called multi-factor authentication (MFA). It’s a simple way to help keep your super safe.

How we already protect your super

We have a range of cyber security measures in place to help keep your super account safe. For example, steps you can expect from us include:

• If you call us, we’ll ask you some questions so that we can verify your identity.
• We’ll contact you if we’re suspicious about account activity.
• We have measures in place to help reduce the risk of unauthorised access to confidential data and documents.

Learn more about our online security measures

Add MFA to your super account

Multi-factor authentication (MFA) is an extra measure you can turn on yourself to help protect your super.

You might already have MFA on some of your other online services, including your bank, your personal email, and your social media accounts.

If you choose to set up MFA on your super account, when you log in to Member Online, you’ll need both your password and a one-time passcode (OTP) that we’ll send to your phone or email. Together, these things help prove it’s you.

Secure your account in 4 easy steps

If you’re not set up for MFA, it’s a quick and easy process. After you log in to Member Online, here’s how:

• Go to the Security page
• Scroll down to see Multi-factor Authentication
• Follow the prompts to turn on MFA

We’re here to help

If you have questions about MFA, or any other matters concerning your super, please contact us.