MFA: Protect yourself and your future

Multi-factor authentication (MFA) is a security measure that needs you to provide 2 or more ways of proving your identity before you can access your account.

How we protect your super

We have a range of cyber security measures in place to help keep your super account safe. For example, steps you can expect from us include:

• If you call us, we’ll ask you some questions so that we can verify your identity.
• We’ll contact you if we’re suspicious about account activity.
• We have measures in place to help reduce the risk of unauthorised access to confidential data and documents.

Learn more about our online security measures

We use MFA to protect your super account

MFA is a security measure that requires 2 or more ways of proving your identity before you can access your account. It creates an extra checkpoint after your password for you to prove it's really you. It prevents unauthorised people signing in to your account.

With MFA, you’ll need to log in using both your password, and a one-time passcode (OTP) that we’ll send to your phone or email. If you're using the app, you'll only need a OTP the first time you log in. After that, you generally don't need to enter a code every time you log in to the app. That's because our app is made for personal devices (mobile phones) which are usually used by just one person – you.

MFA lets us know it’s yours so we can ‘trust’ it for future logins. It’s like a digital fingerprint.

We’re here to help

If you have questions about MFA, or any other matters concerning your super, please contact us.