MFA: Protect yourself and your future

Multi-factor authentication (MFA) is a security measure that needs you to provide 2 or more ways of proving your identity before you can access your account.

How we protect your super

We have a range of cyber security measures in place to help keep your super account safe. For example, steps you can expect from us include:

• If you call us, we’ll ask you some questions so that we can verify your identity.
• We’ll contact you if we’re suspicious about account activity.
• We have measures in place to help reduce the risk of unauthorised access to confidential data and documents.

Learn more about our online security measures

Adding MFA to your super account

Multi-factor authentication (MFA) is an extra measure you can turn on yourself to help protect your super.

You might already have MFA on some of your other online services, including your bank, your personal email, and your social media accounts.

When you've got MFA on your super account, you’ll need both your password and a one-time passcode (OTP) that we’ll send to your phone or email to log in to Member Online. If you're using the app, you'll only need an OTP the first time you log in after MFA's been activated. Together, these things help prove it’s you.

We’re here to help

If you have questions about MFA, or any other matters concerning your super, please contact us.