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All Articles News Superannuation Retirement Finances Investments Community Wellbeing
News Hub Employer

How QSuper is continuing to look after employers amid COVID-19

Superannuation Employer
17 June 2020 5 min read

QSuper has been supporting employers and members for more than 100 years and the work we do to help you feel confident your super is in safe hands has been further underlined by winning the prestigious Chant West Best Fund for Investments award for 2020 – one of numerous awards we have received on behalf of members.

Ratings agency Chant West’s annual awards recognise superannuation industry best practice across a range of categories for funds that have achieved excellence and are doing a great job for their members.

Chant West Awards

The Best Fund for Investments award1 recognises QSuper’s unique investment strategy that helps smooth out returns for members even when markets are volatile. The win, announced in May 2020, was the second time QSuper’s investment strategy has been honoured with the award.

QSuper was also delighted to win, on behalf of members, the 2020 Chant West Pension Fund of the Year1, which recognises our Retirement Income account as the best in Australia for the second year in a row. This award recognises excellence across a range of key criteria, including investments, member services, fees, and organisational strengths, while acknowledging the pension phase is very different.

This is the fifth time QSuper has won the Chant West Pension Fund of the Year award, following honours in 2019 as well as three straight wins from 2013 to 2015.

Super Ratings awards

While working hard to maximise members’ returns, QSuper aims to keep fees as low as possible. It is this approach that has helped us earn SuperRatings’ Platinum Performance rating 10 years in a row for the accumulation account, acknowledging that we provide value for money to maximise our members' retirement savings.2

We're here for our employers and members

As financial markets across the world continue to be impacted by the coronavirus health emergency, QSuper’s investment strategy is proving a stand-out in weathering the ups and downs of the market.

Like many businesses across Australia, we may be working a little differently with the majority of QSuper team members working from home since late March.

But we continue to offer the same level of support to our employers and members. You still have access to the support and information you need when you need it with our new range of contactless services, such as webinars and over-the-phone advice,3 which was recently expanded.

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Strategy smooths out potential bumpy rides

QSuper Chief Investment Officer Charles Woodhouse describes QSuper’s unique investment strategy as aiming to smooth the ups and downs of the market.

The strategy employed by QSuper is to invest in a “risk-balanced” way, focusing on risk allocation not asset allocation. This diversification approach is different to that taken by most other superannuation providers.

The “risk-balanced” approach means that while most other super funds seek asset diversity, QSuper pursues risk diversity.

In comparison to most other super funds, a smaller amount of members’ money is invested in the share market, so our members’ superannuation account balances are more protected from the effects of sudden share market downturns.

The decreased equity risk is combined with increased exposure to other asset classes, led by bonds (which tend to go up and down at opposite times to shares), as well as direct infrastructure, real estate, private equity, and alternative investments.

It is an investment strategy that has recently achieved a number of industry awards, including the inaugural SuperRatings Smooth Ride4 Award for 2020 for giving members a smooth financial ride during a time of market volatility while also delivering members strong outcomes over the long term.

When QSuper wins, it is also a win for our members and our employers who choose QSuper as their default super fund.

QSuper support

QSuper has been supporting our members and employers, who have nominated QSuper as their default super fund, for more than 100 years – in the good times and the tough ones.

With over a century of superannuation experience, QSuper has the expertise to support your business.

QSuper can help you stay on top of your super obligations, and understand how much and when you need to pay.

Our range of seminars, online tools, and advice options aim to help your employees feel more confident about their financial future.

All QSuper teams continue to work hard behind the scenes so that our usual support to you can continue as much as possible.

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Partner with a super fund that's right by you

It's easy to make QSuper your default fund. With over a century of experience, tailored financial wellbeing solutions, and dedicated support for your business, it's easy to see why employers from across Australia choose QSuper as their default super fund.

More reasons to choose QSuper


1. Awarded 14 May, 2020. Chant West does not issue, sell, guarantee, or underwrite this product. For further information about the methodology used by Chant West, see chantwest.com.au. Past performance is not a reliable indicator of future performance. Awards and ratings are only one factor when deciding how to invest your super.
2. SuperRatings does not issue, sell, guarantee, or underwrite this product. Go to superratings.com.au for details of its ratings criteria. Past performance is not a reliable indicator of future performance. Ratings, awards or investment returns are only one factor that you should consider when deciding how to invest your super.
3. Advice fees may apply. Refer to the Financial Services Guide for more information.
4. QSuper was awarded the SuperRatings Smooth Ride award for 2020 (Product type). SuperRatings does not issue, sell, guarantee or underwrite this product. Go to superratings.com.au for details of its ratings criteria. Past performance is not a reliable indicator of future performance. Ratings, awards or investment returns are only one factor that you should consider when deciding how to invest your super.

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The information on this website contains general information only. It doesn’t consider your personal objectives, financial situation, or needs. Before making any decisions about QSuper, you should read the relevant Product Disclosure Statement (PDS) and Target Market Determinations (TMD) to consider whether the product is right for you.