FAQs for employers

We remain committed to making your super obligations easy and there are no changes to the services you have come to expect from us. You can still make contributions, contact us, and receive information just the way you always have.

You also have access to the same QSuper products and services you’re familiar with, including:

• Quick and easy super payments via our contribution portal
• Dedicated support so you can get on with running your business
• Tailored financial wellbeing solutions for your employees.

Our Unique Superannuation Identifier (USI) numbers have not changed, so please continue to use the same number(s) when paying your employees’ super for QSuper accounts.

No. There is no change to the way you engage and interact with us. As always, we aim to make managing your super obligations easy, so you can get on with running your business. You’ll continue to make quick and easy super payments via our contributions portal.

If you are a QSuper default employer, your employees will still be able to have a QSuper account as per your current processes.

Your employees with QSuper accounts are now members of Australian Retirement Trust but there were no changes to their:

• Investments
• Insurance
• Account details (including any beneficiaries and authorities)
• Defined Benefit entitlements (if applicable)

There are also no impacts to current insurance claims or members on graduated return to work programs.

   Employees who have QSuper accounts have been sent an email or letter confirming the merger has taken place and what it means for them. From now on, you and your employees may receive communications on behalf of the QSuper part of Australian Retirement Trust as well as Australian Retirement Trust.

We’re committed to returning profits to members as lower fees and better services, as the less you pay in fees on your super account the more you could have to live your best retirement.

We let members know in January that we had committed to reducing the administration fees they pay once the merger was completed, subject to the Australian Retirement Trust Board’s approval.

From 1 July 2022 the administration fees that a member pays pay from any of their QSuper Accumulation accounts and Income accounts, and those deducted from the QSuper Lifetime Pension pool, were reduced from 0.16% to 0.15% per annum. This is the amount that is charged to a member’s account. We also reduced the administration fee cap on eligible accounts. Note that the administration fees and costs disclosed in our Product Disclosure Statement (PDS) are higher.

We also changed the way we disclose fees and costs in our Product Disclosure Statements (PDS) to meet new government regulations designed to make funds’ fees and costs more transparent and comparable.

Please read the Product and legislation update June 2022 for further information.

You do not need to let your employees know about these changes. Your employees with a QSuper account were sent an email or letter in January 2022 letting them know about the merger and in June 2022 about the fee changes and what it may mean for them.

These communications included a link to or copy of the Important Information booklet which provided key details about the merger.

Our paper-based forms have been updated and some of the previous versions are no longer accepted, as this merger involved a change of trustee. Updated forms, factsheets, and disclosure documents are available on our website.

Presently, QSuper phone numbers, Member Centre locations, postal, email, and web addresses have not changed.

The only change is to our registered office address (which will become 30 Little Cribb Street, Milton QLD 4064), and the addition of a web address for Australian Retirement Trust (australianretirementtrust.com.au).