FAQs

If you forget your username or password, just can use the 'Forgot username' or 'Forgot password' features on the Member Online login page.

If your online account has been disabled, please give us a call. Once we confirm your details over the phone, we’ll re-activate your account.

To register for Member Online, you’ll need your client number, which you’ll find on your latest benefit statement. You'll also need to enter some personal information, which should match the information we have on record. If you have any trouble registering, please get in touch.

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