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If you forget your username or password, just can use the 'Forgot username' or 'Forgot password' features on the Member Online login page.
If your online account has been disabled, please give us a call. Once we confirm your details over the phone, we’ll re-activate your account.
To register for Member Online, you’ll need your client number, which you’ll find on your latest benefit statement. You'll also need to enter some personal information, which should match the information we have on record. If you have any trouble registering, please get in touch.
You need Adobe Reader to open forms, factsheets, newsletters, and product disclosure statements on our website. Documents that require Adobe Reader to view, end with the file extension pdf. If you don't already have this software you can download it for free from Adobe.

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