FAQs

If you forget your username or password, just can use the 'Forgot username' or 'Forgot password' features on the Member Online login page.

If your online account has been disabled, please give us a call. Once we confirm your details over the phone, we’ll re-activate your account.

To register for Member Online, you’ll need your client number, which you’ll find on your latest benefit statement. You'll also need to enter some personal information, which should match the information we have on record. If you have any trouble registering, please get in touch.

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Money Map is a new service allowing members to view and manage all savings, loans, investments superannuation, and credit card accounts in a secure online dashboard – giving a complete picture of your current financial position. Money Map is exclusive to QSuper members and available by logging into Member Online and selecting Money Map.

Money Map offers a range of tools to put you in control of your finances. By exploring new ways to manage your spending or by starting a new savings plan, feel more confident about your financial future.

Money Map utilises the latest security and encryption systems to protect your personal and financial information. The username and password information you input to add your financial accounts to Money Map is immediately encrypted and stored in a secure database. These credentials are then used to access your financial information in read-only mode so they can never be used to perform transactions on your bank accounts.

All bank accounts linked to Money Map are automatically updated each time you log in, with the exception of Manual Accounts. The balance and transactions for these accounts need to be updated manually.

Looking for help with using Money Map?  Simply send us an email.  If you’d prefer to speak to us in person, we’re always happy to help you, please contact us.