Supporting our members today and tomorrow

For over 100 years QSuper has been there for members – in the good times and the tough ones – and today is no different.

The current share market volatility occurring as a result of the global coronavirus outbreak has been concerning for many of you, certainly as it relates to your superannuation investments.

QSuper’s investment strategy is different to that taken by most other superannuation providers. By investing in a “risk-balanced” way we are recognised as the fund that has best weathered the ups and downs of the market, while also delivering strong outcomes in the long term.¹

Right now, the QSuper Investments team are doing what they do every day – on behalf of our members. In uncertain times like this we stick to our long-term investment strategy, which involves daily management of the shorter-term asset allocations within the QSuper portfolio², as well as seeking new asset opportunities which these market conditions can present.

Michael Pennisi
Chief Executive Officer 

“Each members circumstances are unique. Whether retirement is many years off, whether it is around the corner or it is a time you are enjoying now, you should take the time seek more information before rushing to make changes to your investment strategy.”

Guiding you

We know from experience that all market cycles such as the current downturn, whatever their trigger, are temporary. It’s important to understand that you haven’t actually lost anything unless you transfer/switch/sell your investments, such as when you withdraw funds. For this reason, be informed and seek advice about whether you need to take action during these uncertain times.

• Hear more about how we manage your superannuation in volatile markets from our Chief Investment Officer, Charles Woodhouse.
• You can find answers to questions from members like you on our website, which is updated regularly.

Many members have found with this information there is no action they need to take but if you need us, we are here.

Supporting you

All QSuper teams are working hard behind the scenes so that our usual support to you can continue as much as possible. This includes income payments and insurance-related benefit payments, transactions and other services.

• Read the latest updates from our Investments team, including answers to the most common questions our members ask us about what is happening in the market.
• Log in to Member Online to check your account balance, change your personal details, review your insurance and investment options, and more.
• Continue to talk to our insurance claims team if you have a claim or are in the process of making a claim. All claims will continue to be assessed and managed as usual.
• If you would still like to speak with a member of our team you can email us or call 1300 360 750.

We know the situation is evolving day-by-day and we are doing our best to respond to all member enquiries quickly. Thank you for understanding that there may be longer waiting times.

ThankQ

With our long history, QSuper and our members, have come together through market events and challenging times.

At QSuper, we are committed to looking after your superannuation whilst you look after yourselves, your family and the wider community.

1. QSuper was awarded the SuperRatings Smooth Ride award for 2020. SuperRatings does not issue, sell, guarantee or underwrite this product. Go to www.superratings.com.au for details of its ratings criteria. Past performance is not a reliable indicator of future performance. Ratings, awards or investment returns are only one factor that you should consider when deciding how to invest your super.

2. The term ‘QSuper portfolio’ is used to refer collectively to the underlying portfolios of assets that in combination make up the individual asset allocations of the QSuper Lifetime, Balanced, Moderate, and Aggressive investment options. Each of our investment options has a different objective, risk profile, and asset allocation. Visit qsuper.qld.gov.au for more information.