QSuper is currently experiencing a small delay in BPay transactions showing in the transaction history of members. Please be assured that all BPay transactions are processed effective the date received.
Yes, you can. If you feel our insurance isn't right for your circumstances, you can cancel any or all of it at any time. You can cancel your insurance on Member Online, or by completing an Application to Cancel Insurance form. It’s important to note that if you’ve previously cancelled your cover, we won’t automatically provide you with cover again, even if your employment situation changes.
There are some situations where your death cover, total and permanent disability (TPD) cover or income protection will be cancelled by QSuper and these are outlined in the Accumulation Account Insurance Guide.
If we cancel your income protection cover because we haven’t received a contribution in 12 months, haven’t received the a premium due, or if we cancel your death and TPD cover because your account balance has dropped below $5,000 and we haven’t received a contribution in 12 months, we may still apply default cover to your account if one of the items below happens:
If you applied for an Accumulation account directly with QSuper (not through your employer) and have had cover cancelled involuntarily, you will need to reapply, any reinstated cover will be
subject to a five year pre-existing exclusion period and you will need to provide health and other information.
If you are still eligible to hold cover and want to take it out again, you will need to apply. You will be required to provide health and other information, and your cover will start on the day it’s accepted. It will be subject to the terms and conditions applying at that time, and current terms and conditions can be found in the Accumulation Account Insurance Guide.
Making sure you have the right life insurance is an important financial responsibility, providing reassurance for you and your loved ones. Before cancelling any insurance cover that you hold, it may be wise to seek professional advice.
Please note this information is a general summary only. Please refer to our Accumulation Account Insurance Guide for further information on terms, conditions and eligibility.