James Orr, Bendigo and Adelaide Bank:
"It’s quite central and we often talk about our purpose as a people and culture function is to support our people so they can support our customers."
Mr Orr said the unique structure of Bendigo and Adelaide Bank, where half of its 500 branches are owned through franchise arrangements, was vital to its identity and wellbeing of the people who work there.
"We have about 1,500 people employed by these individual community banks. It’s very central to who we are, to our history, and our value proposition,” he said.
“Our people are obviously key parts of the communities they live within, and we have always taken a very considered view about how we help our people have good and happy lives and contribute to their community more broadly … and not just to their work life."
David Mollison, NRMA:
Mr Mollison said helping people was a key tenet of the organisation’s roadside assistance business, which celebrated its 100th birthday last year, that flowed through the DNA of the whole organisation.
"In a time of need, when they’ve broken down on the side of the road, they get the help. We’re people helping people … that extends to how we look after our people because it’s a core component in how we deliver our service."
Helen Jackson, Australian Retirement Trust:
Ms Jackson said the wellbeing of employees, as well as cultural aspirations, was a key component of the recent merger between QSuper and Sunsuper to form Australian Retirement Trust.
"We had our culture ethos designed with our people through an online interactive tool where people could make suggestions and vote on ideas about the culture they’d like to see (at the merged organisation)", she said.
“That was really our due north,” she said. “It’s being taken extremely seriously by the Board … the executive and the leadership team to do it appropriately.”
Australian Retirement Trust's customer centricity led to the organisation moving to a set of cultural aspirations, which included, ‘striving to serve’, ‘stepping out and stepping forward’, ‘stronger together’, and ‘spirited and caring’, she said.