• Personal
  • Employers
  • Advisers
  • Calculators & forms
  • News Hub
  • Contact us
QSuper QSuper
  • Products
    • Why QSuper
    • Can I join QSuper
    • Investment options
    • Fees
    • Financial advice
    • Compare us
    • Insurance
    • Account types
      • Accumulation account
      • Transition to Retirement Income account
      • Retirement Income account
      • Lifetime Pension
      Why QSuper?

      A focus on long-term performance

      More reasons to feel good
  • Super
    • Grow your super
      • Salary sacrifice
      • Super co-contribution
      • Voluntary contributions
      • Spouse contributions
      • Contribution caps
      • Tax deductions
    • Self-Managed Super Funds (SMSFs)
    • Consolidate your super
    • Find your lost super
    • Changing jobs
    • Nominate beneficiaries
    • Early access
      • Claim a death benefit
    • Seminars and education
  • Retirement
    • Why retire with QSuper
    • Retirement accounts
      • Transition to Retirement Income account
      • Retirement Income account
      • Lifetime Pension
    • Retirement planning
      • Make your super last in retirement
      • The Age Pension and Super
    • How much super do you need to retire
    • Access your super
      • When can you access your super
      • Proof of identity
      • Withdraw your super
    • Seminars and education
      Award-winning

      Our Lifetime Pension won Canstar's Innovation Excellence Award 2023

      Find out more
  • Investments
    • Investment options
      • Lifetime
      • Diversified and asset class
    • Performance
      • Overview
      • Graphs
      • Unit prices
    • Online investment advice
    • Change your investment options
    • How QSuper invests
    • Investing your super
  • Insurance
    • Insurance options
      • Income protection
      • Total & permanent disability cover
      • Death cover
    • How much insurance cover do you need
    • Change or cancel your insurance
    • Make an insurance claim
      • Death benefit claims
  • Advice
  • Calculators & forms
  • News Hub
  • Contact us
Join
  • Call
Join Log In - Open navigation
Member Online

Forgot username?
Forgot password?
Register

Navigation

QSuper
  • Personal
  • Employers
  • Advisers
  • Search
  • Join Log In
  • Products Expand
    • Why QSuper
    • Can I join QSuper
    • Investment options
    • Insurance
    • Fees
    • Financial advice
    • Account types Expand
      • Accumulation account
      • Transition to Retirement Income account
      • Retirement Income account
      • Lifetime Pension
    • Compare us
  • Super Expand
    • Consolidate your super
    • Grow your super Expand
      • Salary sacrifice
      • Super co-contribution
      • Voluntary contributions
      • Spouse contributions
      • Contribution caps
      • Tax deductions
    • Find your lost super
    • Changing jobs
    • Nominate beneficiaries
    • Early access Expand
      • Claim a death benefit
    • Seminars and education
    • Self-Managed Super Funds (SMSFs)
  • Retirement Expand
    • Why retire with QSuper
    • Retirement accounts Expand
      • Transition to Retirement Income account
      • Retirement Income account
      • Lifetime Pension
    • How much super do you need to retire
    • Retirement planning Expand
      • Make your super last in retirement
      • The Age Pension and Super
    • Access your super Expand
      • When can you access your super
      • Proof of identity
      • Withdraw your super
    • Seminars and education
  • Investments Expand
    • Performance Expand
      • Overview
      • Graphs
      • Unit prices
    • Investment options Expand
      • Lifetime
      • Diversified and asset class
    • Online investment advice
    • Change your investment options
    • How QSuper invests
    • Investing your super
  • Insurance Expand
    • Insurance options Expand
      • Income protection
      • Total & permanent disability cover
      • Death cover
    • How much insurance cover do you need
    • Change or cancel your insurance
    • Make an insurance claim Expand
      • Death benefit claims
  • Advice
  • Your account Expand
    • Super Expand
      • Transactions
      • Statements and History
      • Consolidate
      • Add to Super in Retriement
      • Investments
      • Performance
      • Financial Advice
      • Insurance
    • Profile Expand
      • Personal details
      • Security
      • Authorities
      • Employer
      • Beneficiaries
    • More Expand
      • Contact us
  • Calculators & forms Expand
    • Superannuation & Retirement Calculators Expand
      • Super and retirement planning calculators
      • Retirement planning
      • Insurance
      • Maximise your super
      • Savings
      • Investing
    • Forms Expand
      • All
      • Forms for claims, withdrawals, and transfers out
      • Forms for deposits, contributions and transfers in
      • Insurance forms
      • Investments
      • Transfer
      • Other forms
    • Publications Expand
      • PDS
      • Guides
      • Annual reports
      • Factsheets
      • Other publications
      • Target Market Determination
  • News Hub Expand
    • Category Expand
      • News
      • Superannuation
      • Retirement
      • Finances
      • Investments
      • Community
      • Wellbeing
      • Employer
  • Contact us Expand
    • Email QSuper
    • Language assistance
    • Browser support
    • Formal enquiries and complaints
    • FAQs – Frequently Asked Questions

News Hub

All Articles News Superannuation Retirement Finances Investments Community Wellbeing
News Hub News

We return to remote communities to offer super support

Community
28 July 2022 5 min read

Our team has made their first visit to remote communities in the Torres Strait Islands since COVID-19 shut down travel in 2020-21, with the aim of connecting with members and supporting their financial wellbeing.

The QSuper team has a history of remote region visits, which help us learn more about the issues that Aboriginal and Torres Strait Islander people, particularly those living in remote communities, can experience when attempting to access and engage with their super.

Since 2018, QSuper staff have travelled to remote communities in Thursday Island, Horn Island, Darnley Island, Doomadgee, Yarrabah, Bamaga, Northern Peninsula Area, and Aṉangu Pitjantjatjara Yankunytjatjara (APY Lands) in South Australia.

Over the years, the visits have resulted in:

  • $6 million in lost or unclaimed super being reunited with members
  • More than 250 multiple accounts being consolidated
  • About $8 million in deceased estate payments being finalised.

Thursday 

QSuper is now a part of Australian Retirement Trust, the super fund formed through the merger with Sunsuper. We’re one of Australia’s largest super funds and proud to take care of over $200 billion in retirement savings for more than two million members. As a fund that works for members, not shareholders, we work in members’ best interests, and are committed to returning profits to them as lower fees and better services.

Connecting remote communities with their super

In May, our representatives travelled to communities on Thursday (Waiben) and Horn (Ngurupai/Narupai) Islands, about 40 kilometres north of Cape York Peninsula in far north Queensland, and Darnley (Erub) Island, about 200 kilometres northeast of Cape York and 60 kilometres south of Papua New Guinea.

During the team’s week-long visit, they met with hundreds of QSuper account-holders and other community residents. They listened to their stories and worked together to find practical ways to overcome obstacles that prevent our remote members from accessing and engaging with their super.

These challenges include access to education and information about super, access to technology, medical practitioners, officials available to certify documentation, and even the ability to download and print documents.

Thursday 

Benefits of hands-on support

Australian Retirement Trust Principal Technical Specialist Graeme Marrinan met a man who sought advice about a contribution strategy.

“He was financially savvy but wasn’t across superannuation and needed some guidance and help on how to obtain advice about his super over the next few years before he retires,” Mr Marrinan said.

Member Education Officer Steven Fehring spoke with a man who had been preparing to make a long and complicated trip to Brisbane to open a transition to retirement income account.

With the technology we’d set up for our visit we were able to help him to open the new account for him on the spot," Mr Fehring said

Mr Fehring added that since QSuper had become part of Australian Retirement Trust (ART), the ART member base across the islands in the Torres Strait had grown quickly.

“We now have more than 1,500 ART members,” he said. “ART is well aware of the tyranny of distance and technology challenges islands have, so meeting community residents face to face instils incredible goodwill, and an increasing number of members contact us and become engaged with their superannuation.”

Inclusive event for financial wellbeing

Like-minded partners supported the community visits and included:

  • Indigenous Consumer Assistance Network (ICAN) provided valuable consumer education, advocacy, and financial counselling services.
  • Department of Justice and Attorney-General staff assisted community members in becoming Justices of the Peace and obtaining Birth, Death and Marriage certificates.
  • Good Shepherd Microfinance provides financial counselling programs that assist people in developing a healthy relationship with money and becoming financially secure. They also assist in providing No Interest Loans for low-income individuals and families with access to safe, fair, and affordable credit.
  • QMV provides independent advisory, consulting, technology, and legal services across the superannuation, wealth management, and insurance industries.
  • Gold Coast Titans supplied merchandise for community members.
Heart

Check the state of your super by logging on to Member Online

Related Content
Indigenous Community visit 2 Remote members score confidence and surprises with community visits
25 May 6 MIN READ

Trips to four Queensland Indigenous communities helped members reconnect with more than $1 million in super

Read more
Community News Superannuation
IF YOU ENJOYED THIS ARTICLE, YOU MIGHT ALSO LIKE...
Indigenous Community visit 2 Remote members score confidence and surprises with community visits
25 May 6 MIN READ

Trips to four Queensland Indigenous communities helped members reconnect with more than $1 million in super

Read more
Community News Superannuation
First nations lady with a relaxed smile QSuper: a fund where every member matters
17 Sep 6 MIN READ

Working hard to give all Australians access to super is a QSuper commitment.

Read more
Superannuation News
Indigenous Australian filling in forms Making an impact for Indigenous Australians and superannuation
21 Oct 5 MIN READ

QSuper has become an Impact Partner supporting financial wellbeing and connecting Indigenous Australians with super

Read more
Community Superannuation
Financial Banner2 Helping Australians with financial literacy
07 Apr 5 MIN READ

Helping Australians learn how to manage their money

Read more
Community Finance
All Articles News Superannuation Retirement Finances Investments Community Wellbeing
  • Our products
    • Why QSuper?
    • Investment options
    • Fees
    • Insurance
    • Financial advice
  • Super & retirement
    • How much do you need?
    • Grow your super
    • Consolidate
    • Changing jobs
    • Seminars
    • Access your super
  • Investments
    • Performance
    • Unit prices
    • Graphs
  • Calculators & Forms
    • Calculators
    • Forms
    • Publications
    • PDSs
    • TMDs
    • Member Outcomes Assessment
  • Contact us
    • 1300 360 750
      Mon-Fri 8.00am to 6.00pm AEST
  • About us 
  • Careers 
  • Sitemap 
  • Privacy 
  • Security 
  • Disclaimer 
  • Terms and conditions 
  • Disclosure 
  • MySuper product dashboard 
We're part of Australian Retirement Trust
2020 awards
Facebook LinkedIn YouTube

The information on this website contains general information only. It doesn’t consider your personal objectives, financial situation, or needs. Before making any decisions about QSuper, you should read the relevant Product Disclosure Statement (PDS) and Target Market Determinations (TMD) to consider whether the product is right for you.