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Your questions about using our app
Our app is designed for members with a QSuper account. You'll need your Member Online login details to set up your access (see below if you need help finding these details). If you don't have an account, you'll need to open one before you can start taking advantage of the app.
Visit the App Store or Google Play and download the app straight to your device.
You can use our app on an Android or iOS (Apple) smartphone or tablet. For security reasons, these devices must be running Android version 5 or above or iOS version 12.2 or above. Our app doesn't support Windows mobile devices.
When you first log in to the app, you'll be offered a choice to enable Touch ID or Face ID.
If you want to change this later, go to More > Login Settings.
To keep your account secure, we don't allow sharing account access with multiple people on one device. When you set up access to the app, the app on your device will be linked to your account, so other members can't log in to their accounts using your device. To access their account with us, they can download the app on their own device or visit Member Online.
For more information, please see our online terms and conditions for Member Online and our app.
You can remove another person's access to your app by uninstalling and then reinstalling the app on your device. After you reinstall the app, it will ask you for your username and password. Enter your details as normal to set up your account.
See above for where to find your login details if you can't remember them.
You'll be asked to switch on notifications the first time you log in – just follow the prompts.
If you skipped this step or changed your mind, go to More > Notifications in the app and switch on Allow notifications. This gives you all notifications but if you only want certain types, you can pick the ones you want under Notification preferences in the app.
The toggle will be blue when notifications are switched on and grey when they're switched off.
Once you've picked the notifications you want, you can change this anytime. Simply go to More > Notifications in the app and switch off Allow notifications to stop all types of notifications. Or if you just want to turn off a certain type of notification, tap the toggle next to it.
The toggle will be blue when notifications are switched on and grey when notifications are switched off.
If you've switched on Allow notifications in the QSuper app but still aren't getting any, try these quick fixes:
When you have a Defined Benefit account with an attached Accumulation account, the transactions for both of these accounts will be displayed on your Defined Benefit account. This is because the accounts are bundled together under your Defined Benefit account.
If you have other Accumulation accounts that aren't linked to your Defined Benefit account, transactions will show on these accounts individually.
Yes, we have a highly skilled internal team plus QSuper engages independent experts to review our app for potential weak spots and make sure we're sticking to industry best practice.
If you have any concerns or believe you are at risk of someone else accessing your account, you can contact us to arrange additional security measures on your account for withdrawals.
If there is a transaction or a change you can't make to your account using the app, please try visiting Member Online. We're developing new features all the time, but in the meantime, you can make most transactions or changes to your account in Member Online.
If there's an action you'd like to be able to do using the app, please let us know so we can improve the app for you.
For more help with your account or our app, please contact us.