Our fees are among the lowest in the country
Our Income account won Money magazine's Best Balanced Pension Product for 2020.
Your questions about using our app
Visit the App Store or Google Play and download the app straight to your device.
You can use our app on an Android or iOS (Apple) smartphone or tablet. For security reasons, these devices must be running Android version 6 or above or iOS version 10 or above. Our app is not available to Windows mobile devices.
Touch ID and Face ID are currently available to our iOS (Apple) users. When you first log in to the app, you will be offered a choice to enable Touch ID or Face ID.
If you want to change your selection later, you can update this by going to More > Login Settings.
This functionality is not yet available in our Android app, but we hope to make it available soon.
To keep your account secure, we don't allow sharing account access with multiple people on one device. When you set up access to the app, the app on your device will be linked to your account, so other members can't log in to their accounts using your device. To access their account with us, they can download the app on their own device or visit Member Online.
For more information, please see our online terms and conditions for Member Online and our app.
You can remove another person's access to your app by uninstalling and then reinstalling the app on your device. After you reinstall the app, it will ask you for your username and password. Enter your details as normal to set up your account.
See above for where to find your login details if you can't remember them.
When you have a Defined Benefit account with an attached Accumulation account, the transactions for both of these accounts will be displayed on your Defined Benefit account. This is because the accounts are bundled together under your Defined Benefit account.
If you have other Accumulation accounts that are not linked to your Defined Benefit account, transactions will show on these accounts individually.
Yes, in addition to having a highly skilled internal team, QSuper engages independent experts to review our app for vulnerabilities and ensure we're adhering to industry best practice.
If you have any concerns or believe you are at risk of someone else accessing your account, you can contact us and we can arrange additional security measures on your account for withdrawals.
If there is a transaction or a change you can't make to your account using the app, please try visiting Member Online. Our app is still new and we're developing new features all the time, but in the meantime, you can make most transactions or changes to your account in Member Online.
If there is an action you would like to be able to do using the app, please let us know so we can improve the app for you.
For more help with your account or our app, please contact us.