Downloading the app Show all Hide all

Our app is designed for members with a QSuper account. You'll need your Member Online login details to set up your access (see below if you need help finding these details). If you don't have an account, you'll need to open one before you can start taking advantage of the app.

If you're eligible to open a QSuper account, it only takes 10 minutes online.
If you have a QSuper account or you've applied but you haven't logged in to Member Online before, register online and we'll set up your login details. If you've used Member Online before but you can't remember your details, you can reset your password or ask for a reminder of your username.

Visit the App Store or Google Play and download the app straight to your device.

You can use our app on an Android or iOS (Apple) smartphone or tablet. For security reasons, these devices must be running Android version 11.0 or above or iOS version 15.1 or above. Our app doesn't support Windows mobile devices.

Logging in Show all Hide all

Once you have downloaded the app to your device, you can log in using your Member Online username and password. You'll then be prompted to set up a 4-digit PIN for use on the app. You can also set up log in via Face ID or Touch ID.
If you've used Member Online before but you can't remember your details, you can reset your password or ask for a reminder of your username. If you haven't logged in to Member Online before, register online and we'll set up your login details.
If you forget your PIN, you can still log in to the app using your password. Once you've logged in, you can change your PIN by going to More > Login Settings > Change PIN.
You need to choose a 4-digit PIN number that does not repeat numbers (e.g. 7777) and is not sequential (e.g. 1234). If the app won't accept the number you want as a PIN, try using a different number.

When you first log in to the app, you'll be offered a choice to enable Touch ID or Face ID.

If you want to change this later, go to More > Login Settings.

Note that you'll need to enter a verification code the first time you log in to the app using multi-factor authentication (MFA). After we've verified your device, you'll only have to use a code to log in if something changes (such as reinstalling the app).

In some cases, the app will need your password for additional security. For example, this might happen if you've had multiple failed attempts at PIN / Face ID / Touch ID, if you haven't used the app for a while, or if you've recently reset your Member Online password.

To keep your account secure, we don't allow sharing account access with multiple people on one device. When you set up access to the app, the app on your device will be linked to your account, so other members can't log in to their accounts using your device. To access their account with us, they can download the app on their own device or visit Member Online.

For more information, please see our online terms and conditions for Member Online and our app.

You can remove another person's access to your app by uninstalling and then reinstalling the app on your device. After you reinstall the app, it will ask you for your username and password. Enter your details as normal to set up your account.

See above for where to find your login details if you can't remember them.

Don't panic. You can reset your password online, and if you have any trouble, you can contact us for help.

Transaction questions Show all Hide all

You'll be asked to switch on notifications the first time you log in – just follow the prompts.

If you skipped this step or changed your mind, go to More > Notifications in the app and switch on Allow notifications. This gives you all notifications but if you only want certain types, you can pick the ones you want under Notification preferences in the app.

The toggle will be blue when notifications are switched on and grey when they're switched off.

Once you've picked the notifications you want, you can change this anytime. Simply go to More > Notifications in the app and switch off Allow notifications to stop all types of notifications. Or if you just want to turn off a certain type of notification, tap the toggle next to it.

The toggle will be blue when notifications are switched on and grey when notifications are switched off.

If you've switched on Allow notifications in the QSuper app but still aren't getting any, try these quick fixes:

  • Check that you also have at least one option under Notification preferences in the app turned on (you'll find these by going to More > Notifications).
  • Go to your notification settings on your device and allow notifications for the QSuper app.
  • Sometimes just logging into the app again will fix the problem.
Sometimes, our app might show you data that is a couple of hours old if we temporarily can't get new information from our database. This only affects you if you've made transactions within the past few hours.

When you have a Defined Benefit account with an attached Accumulation account, the transactions for both of these accounts will be displayed on your Defined Benefit account. This is because the accounts are bundled together under your Defined Benefit account.

If you have other Accumulation accounts that aren't linked to your Defined Benefit account, transactions will show on these accounts individually.

Other information Show all Hide all

Yes, we take your privacy seriously and we follow strict practices when we collect, store, and use your data. Find out more about how we protect your privacy.

We protect your account in a number of ways, including through the use of multi-factor authentication (MFA). MFA is a security measure that requires 2 or more ways of proving your identity before you can access your account. It creates an extra checkpoint after your password for you to prove it's really you. It prevents unauthorised people signing in to your account.

We also protect your security in other ways. We have a highly skilled internal team plus QSuper engages independent experts to review our app for potential weak spots and make sure we're sticking to industry best practice.

If you have any concerns or believe you are at risk of someone else accessing your account, you can contact us to arrange additional security measures on your account for withdrawals.

If there is a transaction or a change you can't make to your account using the app, please try visiting Member Online. We're developing new features all the time, but in the meantime, you can make most transactions or changes to your account in Member Online.

If there's an action you'd like to be able to do using the app, please let us know so we can improve the app for you.

You don't need to enter a one-time code every time you log in to the QSuper app. That's because our app is made for personal devices (mobile phones) which are usually used by just one person – you.

MFA lets us know it’s yours so we can ‘trust’ it for future logins. It’s like a digital fingerprint.

However, if you're logging in to Member Online through a web browser, you'll be required to enter a one-time MFA code every time you log in.

For more help with your account or our app, please contact us.