We take your privacy seriously

At QSuper, we respect your rights and take protecting your privacy very seriously. As part of our commitment to protect your personal information to the highest standard, we have practices in place that we strictly follow when we collect, use, disclose and store your personal information.

We comply with the Information Privacy Principles in the Information Privacy Act 2009 (Qld), and QInvest Limited and QInsure Limited are required to comply with the Australian Privacy Principles in the Privacy Act 1988 (Cth) for certain activities they perform.

You’ll find more information about our privacy practices in the Privacy factsheet and the Privacy policy for job applicants.

Disclosure of personal information overseas

Some service providers to whom we disclose and/or transfer personal information may be located or have operations overseas. These locations include but are not limited to:

  • United States of America
  • United Kingdom
  • Ireland
  • the Netherlands
  • France
  • Canada
  • New Zealand
  • Malaysia
  • Singapore
  • Hong Kong
  • India
  • the Phillipines.


Cookies are small text files that may be stored on your computer when you access information on our website. 

Most internet browsers allow you to accept or block cookies, but if you block cookies you may not be able to use some of the features on our websites. Cookies that you accept can be deleted in two ways: automatically when they expire, or by manually deleting them through your internet browser.

Just keep in mind that when you use our websites, you consent to the use of cookies. And those cookies collect information on how you use our websites. You can simply disable cookies if you don’t want to accept cookies on your computer from our websites.

We use cookies to:

  • make our websites easier to use.
  • store your user preferences.
  • track usage by using third party service providers to collect information about how our websites are accessed and used. We use this information to improve our website layout, content and services
  • provide you with targeted content or advertising once you leave our websites through the use of third party cookies that are sent to your computer when you use our websites. These cookies collect information about your website usage and send it to a third party ad server which may be offshore. The server uses that information to deliver targeted advertising to you when you visit third party websites that display ads associated with the third party service provider. The cookies may also gather information that may allow us to identify you.

To find out how to opt out of Google's use of cookies, visit the Google Ads Preferences Manager. To find out how you can opt out of a third party vendor's use of cookies, visit the Networking Advertising Initiative opt out page.

Use of Member Online

Member Online enables QSuper members to manage their super online. If you register to use Member Online, there are Terms and Conditions that apply which include terms and conditions relating to privacy and security.