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For Queensland Government employers
Employer Direct is your one-stop shop for all your employee superannuation contributions. It can process both QSuper contributions as well as any Choice contributions you may have for other funds.
Direct debit is a simple way to pay your super contribution payments through Employer Direct. However, you’ll need to check with your financial institution to ensure that they have a DDR facility that you can use.
From there, please complete the Direct Debit form and send it through to Employer Solutions team so we can update your payment details. Funds will be deducted from the nominated bank account on the same day you submit your contribution, so it's important your funds are available before you submit.
If you’d prefer to use the direct credit option then the bank details will be supplied to you once you’ve been set-up in Employer Direct.
This includes all subsidy funds. No payments should be made directly to QSuper as it will cause a rejection of your contribution file.
It’s also important to include the unique payment reference number (PRN) that is generated once you submit a contribution. This will change every time you make a submission. If you have the incorrect PRN the file and funds won’t match which could result in your file being rejected.
Do I have to use Employer Direct or can I choose an alternative solution?
Members in the Qld Government arrangement fall under a number of different account types.
If you only pay to QSuper for Basic Accumulation members you may elect to use a solution other than Employer Direct to pay your QSuper members.
If you contribute to members in the Comprehensive Accumulation plan it is preferred that you use Employer Direct although you may be able to select an alternative solution if the provider is able to meet the requirements set out in
QSuper file specification.
If you pay to Defined Benefit members, you must use Employer Direct to ensure the accuracy and integrity of this account type.
Please ensure you consult with QSuper prior to making changes to either your contribution solution or your payroll System by contacting the Employer Helpdesk on 1300 367 845 or at firstname.lastname@example.org.
Can I submit two contribution payment files for different pay periods at once?
No, you’ll need to submit the first pay period file completely, and then wait at least 3 business days before submitting the next.
How do I add a new user for my business?
If you have an Administrator login for your account you can add a new user to your business. Simply go to the Maintain User tab, select User Maintenance then select Add User. Fill out the details listed and select the appropriate user role you want them to have access to.