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Online advice services are currently not available on the QSuper website, but you can still access online calculators and over-the-phone advice about your super instead.
Last week, Decimal Pty Ltd, the provider of our online advice function, went into voluntary administration, meaning Decimal is no longer able to provide this service to QSuper members.
QSuper met with the administrator and we can assure you that if you used our online advice service, your data remains protected.
Statements of advice already created using the online advice portal are no longer accessible.
However, as a member of QSuper, you still have access to other advice services including online calculators and financial advice through QInvest.1
These other advice services are provided separately to the online advice service and are not affected by Decimal going into administration.
A QInvest adviser can work with you over the phone on topics related to your QSuper account, at no out-of-pocket cost.2
You can also visit QInvest in person to create your unique plan for your superannuation, investments, and insurance.
So you can be confident about:
Contact us today so we can help you make the most of your money.
1800 643 893 qsuper.qld.gov.au/advice
There are a number of other providers of digital advice software in the market, and QSuper is using this as an opportunity to consider which providers would most benefit our members.
1. QInvest Limited (ABN 35 063 511 580, AFSL 238274) is a separate legal entity responsible for the financial services it provides. When you receive personal advice from QInvest, the QSuper Board may pay for some or all of the advice fee for advice related to your QSuper benefit. Eligibility conditions and advice fees may apply. Refer to the Financial Services Guide for more information.
2. For Income and Accumulation account members who receive personal financial advice from QInvest (ABN 35 063 511 580, AFSL 238274), the QSuper Board may pay some or all of the advice fee for advice related to your QSuper benefit. Eligibility conditions apply. Refer to the Financial Services Guide for more information.