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It’s not just your super data you need to protect. These suggestions from QSuper’s Financial Crimes team may help you keep all your savings safe.
QSuper is committed to keeping your super savings safe. As part of this commitment QSuper has a fraud & corruption control policy that provides for detection, prevention and reporting of financial crimes. There are also actions you can take to prevent yourself becoming a victim of a financial crime.
Working in the QSuper Financial Crimes team, Rebecca Mallett provides some best practice guidance:
Sent emails are an often-overlooked area and one where previously communicated information can be stored and accessed later. This provides an avenue for your email to be hacked and then this information used.
“People check and delete emails from their inbox, but can often overlook what has been sent. It’s not just about keeping your super safe, it is about keeping your identity safe.” Ms Mallett said.
John* was recently retired and began planning a holiday to celebrate. After picking his European destination, he began liaising with his travel agent by email, sending and receiving copies of his travel itinerary.
John also decided to withdraw money from his QSuper Income account and emailed a claim form.
John deleted the emails containing personal information from his inbox, sent and deleted folders.
John was able to go on holiday confident that if his email was hacked, his sent folder no longer presented an open opportunity for the hacker to obtain information.
*John is not a real member and this is provided for illustrative purposes only.
Additional security questions can be added to your accounts. These security questions may want to be added in the event you are going on holidays or have any concern regarding your account. Contact QSuper to also request the additional security questions to be put on for a specified period of time.
Protect your passwords to all your accounts, and remember to update all passwords if your circumstances change.
For example, it is a breach of QSuper’s Member Online terms and conditions to share your Member Online password, including with your partner, accountant or financial adviser.
“Even if you haven’t shared, give QSuper a call and we can reset that information for you.”
Log in to Member Online
Third party and Personal authority requests can be loaded onto your account and remain valid for a period of three years from acceptance. It’s important to ensure that you regularly review these requests and keep them up to date or have them removed from your account when your circumstances change.
The need to review third-party authorities may also need to be considered when there is a break down in a relationship or change in circumstances as these remain valid until revoked or the three-year expiry date.
“If you need to, call QSuper and disconnect the authority on file, or it may be valid for three years,” she said.
To help keep your personal information and your savings safe, consider these suggestions:
Don’t click on links in emails.
Don’t open documents you are not expecting or are not aware of.
If you need a record of an email you have sent, save it into an encrypted file.
Don’t use free Wifi (if you have to put personal info into it, don’t use it).
Keep your computer and mobile device anti-virus security up to date.
Invest in a locked PO Box if you are worried about your mail being intercepted
If your circumstances change, remember to also review third party authorities and binding death benefit nominations
If you have concerns request additional security on your account.
Learn from your experience.
The Australian Criminal Intelligence Commission (ACIC)1 said serious financial crime affected Australians of all walks of life.
In its 2017 report Serious Financial Crime in Australia2, ACIC said targeted data hacks to obtain personal identifying information, which could then be used to facilitate other financial crimes such as card fraud, as well as cybercrime intrusions into personal and financial information on superannuation and payroll platforms were increasing.
Find out more ways to protect your privacy.
Australians are also subject to increasing number of scams, with Australians losing $340 million to scammers in 20173. The Australian Competition and Consumer Commission’s ninth annual Targeting Scams report showed the number of scams reported in Australia last year topped 200,000.
Find out more about protecting yourself from scams.
As part of the QSuper Group’s commitment to protect your personal information to the highest standard, we have practices in place that we strictly follow when we collect, use, disclose and store your personal information. We comply with the Information Privacy Principles in the Information Privacy Act 2009 (Qld), and QInvest Limited and QInsure Limited are required to comply with the Australian Privacy Principles in the Privacy Act 1988 (Cth) for certain activities they perform.
For more information about our privacy practices, please see the QSuper Your Privacy factsheet.
If you have any questions, we are always here to help. Call us on 1300 360 750.
The views of Ms Mallet are not necessarily the views of the QSuper Board. This is general information only.
1 Media Release, 21 December 2017, New ACIC report reveals financial crime is on the rise, Australian Criminal Intelligence Commission, at acic.govcms.gov.au/media-centre/media-releases-and-statements/new-acic-report-reveals-financial-crime-rise
2 ACIC, 2017, Serious Financial Crime in Australia, accessed 26 June 2018 at https://acic.govcms.gov.au/sites/g/files/net3726/f/sfca_2017.pdf?v=1513829536
3 Media Release, Australians lost $340 million to scammers in 2017, ACCC, at www.accc.gov.au/media-release/australians-lost-340-million-to-scammers-in-2017
4 QInvest Limited (ABN 35 063 511 580, AFSL 238274) and QInsure Limited (ABN 79 607 345 853, AFSL 483057) are ultimately owned by the QSuper Board as trustee for QSuper.
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