Before any claim can be assessed, you’ll need to complete the Employer Statement section (Part B) of the claim form relevant to their account type. Your employee will have a copy of this form from the paperwork they are completing, or you can download a copy.

When a claim has been approved you’ll need to update your contribution payment file. Make sure your employee is recorded as a 'leaver' on your first contribution payment file after the 'effective date'. The leaver code should show the actual date of termination after all contributions and adjustments are made. Remember, we can determine if an employee is totally and permanently disabled, or permanently and partially disabled, but we can’t terminate employment.

Let us know

It can take some time to collate the necessary paperwork for death benefits. If you let us know quickly, we can get in touch with whoever is handling the estate to tell them what we need. You can notify us directly by calling 1300 360 750.

Update the contribution payment file

Make sure the person who has died is recorded as a 'leaver' on the first available contribution payment file, after all payments and adjustments are made. After the final payment, the deceased should be shown on the contribution payment file, with a leaver code showing the actual date of death.

Complete the employer certification section

If your employee has a Defined Benefit account, State account or Police account, you need to fully complete the employer certification section of the relevant claim form.

How does a claim proceed?

We normally wait to hear from a surviving beneficiary, or someone handling the estate.

We’ll then ask for a 'certified true copy' of the following documents:

  • Death certificate
  • Will (if there’s no will, we’ll need letters of administration)
  • Marriage certificate
  • Birth certificates of any dependent children.

What should I do if an employee is approved for a permanent disability benefit?

We’ll let you know when a permanent disability claim has been approved and the effective date. When you receive this advice:

Update your contribution payment file

Make sure your employee is recorded as a 'leaver' on the first available contribution payment file after the effective date. The leaver code should show the actual date of termination after all payments and adjustments. Remember, we can determine if an employee is totally and permanently disabled, or permanently and partially disabled, but we can’t terminate employment.

Have a look through our list of seminars and webinars. We’re sure you’ll find something to suit your employees’ needs. The Protect Yourself and Your Wealth seminar may be of particular interest as it includes information about QSuper’s insurance offering.

See the effect leave without pay has on death and total and permanent disability insurance.

For general super enquiries, contact our Employer Help Desk.