Let us know
It can take some time to collate the necessary paperwork for death benefits. If you let us know quickly, we can get in touch with whoever is handling the estate to tell them what we need. You can notify us directly by calling 1300 360 750.
Update the contribution payment file
Make sure the person who has died is recorded as a 'leaver' on the first available contribution payment file, after all payments and adjustments are made. After the final payment, the deceased should be shown on the contribution payment file, with a leaver code showing the actual date of death.
Complete the employer certification section
If your employee has a Defined Benefit account, State account or Police account, you need to fully complete the employer certification section of the relevant claim form.
How does a claim proceed?
We normally wait to hear from a surviving beneficiary, or someone handling the estate.
We’ll then ask for a 'certified true copy' of the following documents:
- Death certificate
- Will (if there’s no will, we’ll need letters of administration)
- Marriage certificate
- Birth certificates of any dependent children.