QSuper is currently experiencing a small delay in BPay transactions showing in the transaction history of members. Please be assured that all BPay transactions are processed effective the date received.
It’s a good idea to check the answers below just in case your question has already been answered. If you still can't find an answer, feel free to get in touch with us by phone, online, fax, mail, or in person.
If you’re currently employed by the Queensland Government, you should also let your payroll office know about your new address. Each fortnight, your payroll details are sent to us, and they may overwrite the changes you make on our website.
Just complete an investment switch using Member Online. You can request a switch whenever you like3>, and there’s no fee for making a switch.
To find out more about the options available to you, visit our investment choice section.
You can view your account balance 24 hours a day/7 days a week, using Member Online
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You can easily join QSuper online via the ‘join’ button. Or you can use the Open an Accumulation Account form at the back of the QSuper Product Disclosure Statement for Accumulation and Income Accounts.
Even if you’ve previously left QSuper, you can join again at any time.
If your new job with another Queensland Government or related entity, you can give your QSuper account details to your new employer. There’s a slightly different process for other employers.
Simply tell them to head to our website and apply via the join button. To find out more about spouse contributions visit our spouse contributions page which also includes helpful case studies.
QInvest offers different types of advice and the right type of advice for you will depend on your personal situation.
Find out more about QInvest's fees.
Online Advice is exclusive to QSuper members. Simply log into Member Online and select Online Advice for general and personal advice on some areas of your superannuation. Find out more about Online Advice.
Money Map is a new service allowing members to view and manage all savings, loans, investments superannuation, and credit card accounts in a secure online dashboard – giving a complete picture of your current financial position. Money Map is exclusive to QSuper members and available by logging into Member Online and selecting Money Map.
Money Map offers a range of tools to put you in control of your finances. By exploring new ways to manage your spending or by starting a new savings plan, feel more confident about your financial future.
Money Map utilises the latest security and encryption systems to protect your personal and financial information. The username and password information you input to add your financial accounts to Money Map is immediately encrypted and stored in a secure database. These credentials are then used to access your financial information in read-only mode so they can never be used to perform transactions on your bank accounts.
All bank accounts linked to Money Map are automatically updated each time you log in, with the exception of Manual Accounts. The balance and transactions for these accounts need to be updated manually.
Looking for help with using Money Map? Simply send us an email. If you’d prefer to speak to us in person, we’re always happy to help you, please contact us.
Call us on 1300 360 750 or send us an email and we’ll be happy to help.
1. QInvest Limited (ABN 35 063 511 580, AFSL and Australian Credit Licence number 238274) is ultimately owned by the QSuper Board (ABN 32 125 059 006) as trustee for the QSuper Fund (ABN 60 905 115 063).
It’s a separate legal entity, responsible for the financial services and credit services it provides.
2. The circumstances where we will not be able to contribute towards the cost of advice include where: (i) you have more than two advice appointments in a financial year; (ii) the advice does not relate to your QSuper benefit; (iii) you require assistance with implementing your advice or require periodic reviews; or you have recurring advice needs.
3. The QSuper Board has the right to limit the number of switches you make.