Happy holidays! This festive season, we've reduced our member centre opening hours. Learn more.

Help topics

Can't find what you're looking for? Try our FAQs (frequently asked questions).

If you meet the rules to open a QSuper account, it only takes around 10 minutes to apply online.

I'm ready to join 

It's easy to take your QSuper account with you when you change jobs.

If your employer has given you a form to fill out, you can download our Letter of Compliance (pdf) and follow our step-by-step guide for changing jobs.

It's quick and easy to search for any super you have in other funds using our online tool. Once you've done that, we'll combine your super into your QSuper account for you.

Find out more about transferring benefits from an SMSF or consolidating accounts within Australian Retirement Trust.

There are rules about what age you can start using your super and once you can access it, you have a number of ways to draw on your retirement savings.

Learn more about when you can access your super and when you can apply to take your super out early.

If you work for the Queensland Government, you don't need to send us anything - simply let your payroll office know your new details and they'll pass them on.

If you don't work for the Queensland Government, here's how to make changes:

Change your name

Send us by post, email or fax:

  • Your request in writing, listing your name, date of birth, and address, and
  • A certified copy of your Registry of Births, Deaths, and Marriages marriage certificate or change of name certificate, or your deed poll if you got married overseas.

Don’t have any of the above? You can give us a statutory declaration that tells us the details of the name change.

Please note we can't accept the ceremonial marriage certificate that you sign on the day of your wedding.

Update an incorrect name or date of birth

You'll need to give us a certified copy of at least one of the following:

  • Driver licence
  • Proof of age card
  • Passport
  • Birth certificate.
Change your title

You can contact us by phone, in writing or in person to update your title. It's a good idea to update this with your employer as well to prevent it from changing back.

If you have a complaint, we want to know about it as soon as possible.

If you are having trouble viewing our website, please check our supported web browsers.

To make an anonymous report of suspected fraud or corruption, please contact our ethics hotline.

alt-textDon't forget you can manage most aspects of your account in Member Online.

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Are you an employer?

Our Employer Solutions and Support team is ready to help with any questions you may have.

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Are you an adviser?

You can email us your questions and submit forms and our adviser support team will get back to you.

Visit us

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Brisbane City

266 George Street
8am–5pm AEST
Monday to Friday
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Birtinya

Sunshine Coast University
Hospital Ground Floor,
Main Hospital Building,
6 Doherty Street
7:30am–4:00pm AEST
Monday to Friday
Our Member Centre is on the ground floor, near the southern end of the main public hospital. If you're coming from the northern end, make your way to the food court and continue past the Ezymart.

Need help finding us?

View our holiday hours

QSuper contact details

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Phone 1300 360 750

International +61 7 3239 1004
8am–6pm AEST
Monday to Friday

Language assistance

Our contact centres are closed for all national public holidays this festive season, and will close early at 5pm AEST on 24 and 31 December 2024.
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Email us

Use our online form to send us your questions and feedback. We'll reply by email.

Email us
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Fax

1300 241 602
International +61 7 3239 1111
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Postal address

QSuper Member Services
GPO Box 200
Brisbane QLD 4001

Together, we're so much more

As a QSuper account holder, you're part of one of the largest super funds in Australia. Our size and strength can give you even more choice over your working life. And support you when you retire. 

Log in to your account today

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