Stay protected from scams

Thursday, 19 November 2015

We’ve heard about a scam doing the rounds at the moment that we wanted to let you know about to make sure you don’t fall victim to it. The Australian Competition and Consumer Commission (ACCC) has warned people are receiving phone calls from scammers who are claiming to be from the Department of Human Services or Centrelink and are requesting you transfer money to them and give up your personal details.

In the last month 100 people contacted the ACCC about this scam with four people reporting losing over $3,000 to the scam in the past six months. The ACCC says the callers claim to be from either Government agency and tell you you’re entitled to more money but you must provide your personal details to prove your identity first. Once they have your information they’ll threaten that your Government support payments will be cut off unless you pay a fee via wire transfer or your local post office.

So what do you do if you receive a phone call like this out of the blue? Simply hang up! If you’re doubtful about who called you, search for their contact details yourself and don’t rely on any information they’ve provided to you. And most importantly, never give your personal, credit card or online account details out over the phone unless you’re positive who you’re giving them to.

To find out more about protecting yourself from scams take a look at the Department of Human Services website.