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Helping you connect with your super
Superannuation, or super, is a way of saving money while you are working, so that you and your family will have money when you retire. Your employer pays money to your super fund and your super fund looks after your money for you until you are ready to retire.
If you do not know which super fund you are with, the Australian Tax Office (ATO) can tell you.
Here are some easy things that you can do to better understand and connect with your super.
Your super fund will send you information about your super at least once a year. If they have not been able to contact you, or no money has been paid into your account for a while, your super may be considered 'lost'.
By collecting and checking your mail regularly, you can avoid your super becoming 'lost'.
If you have moved house and have not told your super fund, you may miss out on important information about your money and your super may become 'lost'. To avoid this, tell your super fund that you have changed address by calling them. With some super funds, you can change your address online.
Make sure your family is looked after by letting your super fund know who you want to leave your super to when you die. You can do this by filling out a binding death benefit nomination form from your super fund.
You can leave your super to your spouse,1 your children,2 someone who depends on you financially,3 or your legal representative, who must pay the money out according to your Will. Make sure you update your binding death benefit nomination if your circumstances change.
If you have had lots of different jobs, you might have many super accounts and could be paying extra fees. By putting all of your super into one account, you can save on fees and it will be easier to keep track of your money. Most super funds have an online tool that automatically finds all of your accounts. Otherwise, you can speak to your super fund in person. To put all your super in one account in person, you will need to show your super fund some ID. This could include your:
If you don't have any of the ID listed above, the AUSTRAC ID guidelines can show you other ways to prove your identity to your super fund.
If you are facing severe financial hardship, you may be able to get your super early. You may also be able to get some of your super money on 'compassionate grounds' to pay for things like medical treatment or medical transport. Contact your super fund to find out more.
Marlee and Jarrah live together in a remote community in far North Queensland. When Marlee moved house to live with Jarrah, she forgot to let her super fund know about her new address. Because of this, her super fund was unable to contact her and they classified her super account as 'lost'. When Marlee got some advice about her super, she was told to contact her super fund to let them know her new address. Through this process, Marlee was able to find over $5,000 of super which is money she can spend when she retires next year.
Jarrah also retires soon but is unsure which super fund he is with. By contacting the ATO, he found out that he had three super accounts from different jobs. He decided to choose one super fund and used that fund's online tool to combine his super accounts together. By doing this, he avoided paying extra fees and may retire with more money.
MyGov is a simple way to access online resources from the Government. These can include Medicare, Centrelink, Child Support online accounts, the ATO, and Australian Job Search.
To sign up for a MyGov account, you will need an email address. More information about signing up for MyGov.
Here are some important links.
AUSTRAC ID guidelines
Assistance for customers who have difficulty producing documentation to identify themselves.
Queensland Public Trust - Unclaimed money
Search for unclaimed money looked after by the Public Trustee.
Search for unclaimed money from lost bank accounts, shares, investments, and life insurance policies.
A 5-step plan for better super, by the First Nations Foundation.
Indigenous Consumer Assistance Network (ICAN)
Learn about money and access financial counselling services.
Financial Counselling Australia (FCA)
Access to financial education and counselling.
Learn how to manage money and achieve economic wellbeing.
Provides education, training, and employment opportunities in remote communities.
Australian Taxation Office (ATO)
Access free information about tax and super.
ATO School Program
School-level basics of understanding tax and super.
Centrelink - Indigenous Call Centre
Access free information about Centrelink payments and services.
Information about payments and services if you're an Aboriginal or Torres Strait Islander.
Support for families impacted by domestic, family, and sexual violence.
Victim Assist Queensland
Information and advice for victims of crime, including support services and financial assistance.
Community Justice Group (CJG) Program
Funding for organisations who support Indigenous peoples in the criminal justice system.
Resources to help keep your children safe when they are on the internet.
Videos and posters for school students on how to stay safe on the internet.
To learn more about how super works, check out our podcast, Inside Super, with our team of specialists and Robin Bailey.
1. Includes same-sex and de facto partners.
2. Within the meaning of the Family Law Act 1975. Can include adopted children, stepchildren, and the children of your spouse.
3. Please refer to QSuper’s Death Benefit Claim Guide (pdf) for more information about interdependent relationships.