How to make a claim

We aim to make our claims process as simple as possible to provide you with peace of mind in this difficult time.

Contact us

Please contact us to let us know about your situation.


You can also check your current cover by logging in to Member Online.

Gather required documentation

Once you've contacted us, we'll let you know what documents you will need to provide to support your insurance claim.


You can prepare by having a look at what you might be required to provide below.

We'll work with you

We'll assign you a dedicated claims manager who will guide you through the entire claim process. At no point will you be on your own.


See below for more information on how our claims process works.

What you'll need

When you contact us, we'll let you know exactly what documents you will need to provide. This could include the items listed below.

Income protection claim

We'll ask for:

  • A completed Income Protection Benefit Claim form (this can be found at the back of the Income Protection Benefit Guide)
  • Copies of any medical documents about your condition you already have, such as doctor's reports and test results.

Total and permanent disability (TPD) claim

We'll ask for:

  • A completed TPD Benefit Claim form (this can be found at the back of the Permanent Disability Benefit Guide)
  • Copies of any medical documents about your condition you already have, such as doctor's reports and test results.

Death claim

We'll ask for:

  • A completed Death Benefit Claim form (this can be found at the back of the Death Benefit Claim Guide)
  • A certified copy of the member's death certificate
  • A certified copy of the member's Will (if applicable).
If you have been diagnosed with a terminal illness

If you have been diagnosed with a terminal illness, you may be able to access your superannuation balance and any death benefit insurance cover that you hold with an Accumulation account. If you have a Defined Benefit account, you may also be able to access a projected benefit to age 55 and your children may be able to receive a child’s pension following your death.

To make a claim, send us a completed Terminal Medical Condition Claim form (found at the back of the Claiming a Terminal Medical Condition Benefit factsheet).

 

What you can expect when making a claim

Our aim at QSuper is to assess your claim as quickly and simply as possible.

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We receive your claim

Once you complete the relevant documents and send them to us, your claim process will be underway.

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We assign a dedicated claims manager

To help you through the claims process and answer any questions that you may have, we assign a dedicated claims manager to be your first point of contact.

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Assess and process your claim

Your claims manager will work with you through the entire claims process. They may require some additional information to better understand your situation.

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Claim outcome

If your claim is approved, we will contact you to arrange a suitable payment option. If your claim is not approved, we will provide you with a detailed statement explaining the reasons for our decision.

Frequently asked questions Show all Hide all

While you can't submit your insurance claim through Member Online, you can email your completed forms to insuranceclaims@qsuper.qld.gov.au. Note that we may not accept electronic signatures on claim forms.

We also accept forms through post at:

QSuper
Insurance Operations
GPO Box 200
Brisbane QLD 4001

How long the claims process takes will depend on your personal circumstances. We aim to assess your claim as quickly as possible once we receive all the necessary paperwork.

If your claim is not approved, we will provide you with a statement explaining the reasons for our decision. We understand that not everyone will be happy with the decisions made about their claims so if you wish to lodge an appeal for review, please contact us.

Make an insurance claim

You can trust us to be there when you need it most.

Contact us