Add to your super
Consolidate & transfer
Accounts & fees
Seminars & webinars
Don’t let multiple funds eat into your super
As Queensland’s largest and oldest super fund, Queenslanders have trusted us to look after their retirement for 100 years.
How much super do you need?
Access your super
Accounts and features
Transition to retirement
Manage your Income account
Fortnightly payments now available for Income accounts
QSuper is dedicated to helping all of our members realise their retirement dreams, and our goal is to work with you every step of the way.
How we invest
Sign up to find out more
QSuper provides a breadth of investment options so you can tailor solutions to better meet your personal needs
Personal financial advice about your QSuper benefit from $55
View Financial advice
The right financial advice can make a substantial difference to your lifestyle.
Seminars and webinars
Forms and publications
Line up a QSuper seminar today
QSuper is dedicated to helping our employers.
Tools & calculators
What sort of lifestyle will your super give you in retirement?
View tools & forms
Designed to help you explore your options and meet your retirement needs.
Commonwealth Government legislation permits early access to your superannuation only in very limited circumstances.
Generally, super can only be claimed when you retire from the workforce after reaching your preservation age (from 55 to 60, depending on your date of birth), or satisfy another preservation cashing condition.
Commonwealth Government legislation permits earlier access to your super only in very limited circumstances. These circumstances include severe financial hardship, or release due to compassionate grounds.
The Australian Government Department of Human Services (DHS) administers compassionate claims on behalf of the Commonwealth Government. So before QSuper can pay your claim, you need to apply for your superannuation to be released through DHS, who will assess whether your situation qualifies.
For DHS to allow the early release of your funds you need to be able to show you are financially unable to meet the expenses associated with one or more of the following compassionate grounds:
Both the claim form and the letter then need to be posted or delivered to QSuper. Without this information your claim cannot be paid. A faxed or photocopied form and letter cannot be accepted.
Once you send your QSuper application with DHS's letter attached, you'll normally receive funds within two weeks. However, applications submitted without all requested information might take longer to process, as we'll first need to obtain that information from you. Your claim may also take longer to process if we need to check details of your claim with you or you need to transfer between accounts.
If DHS approves early release of your superannuation, only monies held in a QSuper Accumulation account can be released.
Members with a Defined Benefit account or a deferred retirement benefit only, will need to consider transferring their benefit to an Accumulation account if their claim is approved.
For more information, download the Compassionate Grounds Guide, or call us and we'll send you one.
1. Download and read our
Compassionate Grounds Guide
2. Apply to the Australian Government Department of Human Services (DHS) using the relevant Early release of superannuation benefits application.
3. If you get approval from DHS, complete an Application for early access on compassionate grounds form - found inside guide
4. Send your completed form and letter from DHS confirming your approval to QSuper
1300 360 750Mon - Fri8:30am to 5:00pm AEST
© QSuper Board of Trustees 2014