Check our frequently asked questions (FAQs) to see if your question has already been answered. If you can't find an answer, you can contact us by phone, online, fax, mail, or in person.
What if I forget my password?
I've locked my Member Online account. How do I unlock it?
If your online account has been disabled, please call us. Once we confirm your details over the phone, we can re-activate your account.
What details do I need to register for Member Online?
To register for Member Online, you need your client number, which can be found on your latest benefit statement. You'll also need to enter some personal information, and this will need to match the information QSuper has on record.
If you have trouble registering, please contact QSuper.
I can't open forms or factsheets. Do I need special software?
You need Adobe Reader to open forms, factsheets, newsletters, and product disclosure statements on our website. Documents that require Adobe Reader to view, end with the file extension pdf. If you don't already have this software you can download it for free from Adobe.
How do I change my address?
There are several ways you can change your address:
If you are currently employed by the Queensland Government, you should also inform your payroll office of your new address. Each fortnight, your payroll details are sent to us, and these may overwrite the changes you make on our website.
How do I change my investment option?
You can complete an investment switch via Member Online. You can request a switch whenever you like and there is no fee charged for making a switch.
To find out more about the options available to you, visit our investment choice section.
How do I transfer my super to QSuper?
Rolling your super over to QSuper takes just two easy steps. Find out more.
How do I find out my account balance?
You can view your account balance 24 hours a day / 7 days a week, via Member Online.
How do I join QSuper?
QSuper membership is only open to current and former Queensland Government employees and their spouses. QSuper can accept contributions from members, their spouses, and their employers.
QSuper members who have left QSuper aren't able to become members again, unless they are re-employed by the Queensland Government or join as a spouse.
How do I get my employer to make my super contributions to QSuper?
If you are changing jobs to another Queensland Government or related entity you can give your QSuper account details to your new employer or they can register the change with us directly.
However, if you are changing jobs to a non-Queensland Government employer and would like them to contribute to your QSuper account.
Tell me about salary sacrificing
To find out more about salary sacrificing, visit our salary sacrifice web page. We have a calculator, guide and case studies, all designed to help you determine whether salary sacrificing is right for you.
How do I make voluntary contributions?
To find out more, visit our voluntary contributions web page, where you'll find our Personal Contributions Guide, along with the form required to make a voluntary contribution.
Am I eligible for the super co-contribution?
To find out if you are eligible for the super co-contribution, visit our super co-contributions page where you can find more details, try our super co-contributions calculator, and download a Deposit form.
How do I open an account for my spouse?
To find out more about opening an account for your spouse, visit our spouse contributions page, where you can find more details, read case studies, and download our product disclosure statement.
Financial advice (QInvest)
Can I access financial advice as a QSuper member?
QSuper contributes towards the cost of a member seeking personal advice by QInvest1 regarding your QSuper benefit2. The fee you pay is calculated on the type of advice you receive, and in most cases a portion can be deducted from your QSuper account.
What is the cost of financial advice from QInvest?
QInvest offers different types of advice and the right type of advice for you will depend on your personal situation.
As a QSuper member you can access specific advice over the phone on various topics from $55 and personal comprehensive advice from $275.
If your advice extends beyond your QSuper benefit, the fee will increase accordingly. Your QInvest Adviser will inform you of the fee increase during your appointment, so you can decide if you want to proceed. Find out more about QInvest's fees.
What's the difference between specific advice and comprehensive advice?
If you're looking for quick and cost-effective advice on a specific topic, such as salary sacrificing, QInvest's specific advice service allows you to speak with a QInvest Adviser over the phone. If you want a full financial plan, QInvest's comprehensive advice would be better suited to you.
I don't live near a QInvest office, how can I talk to an adviser?
If you need advice on a specific topic, you can speak to a QInvest Financial Adviser over the phone through our specific advice service. They also offer in-depth financial solutions with their comprehensive advice service. Comprehensive advice can be provided over the phone or face to face.