Can't find what you're looking for on our website?
Check our frequently asked questions (FAQs) to see if your question has already been answered. If you can't find an answer, you can contact us by phone, online, fax, mail, or in person.
FAQs
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Online access/website
Q. What if I forget my password or my account is locked?
Answer:
To protect the security of your QSuper information, we're unable to send online access passwords, or benefit statements via email.
So, if you're having trouble logging in, you've forgotten your password, or your access has been disabled, please call us. Our contact details are on the right. Once we confirm your identification over the phone, we can then issue you with a new password.
Q. What details do I need to register for online access?
Answer:
To register, you will need your latest benefit statement. Use the information on your benefit statement to confirm your identity.
If you don’t have your most recent benefit statement or if you have trouble registering, please call us. Our details are shown at the right.
If you have your benefit statement, register online.
Q. I can't open forms or fact sheets. Do I need special software?
Answer:
You need Adobe Reader to open forms, fact sheets, newsletters, and product disclosure statements on our website. Documents that require Adobe Reader to view, end with the file extension pdf. If you don't already have this software you can download it for free from Adobe.
Account details
Q. How do I change my address?
Answer:
There are several ways you can change your address:
If you are currently employed by the Queensland Government, you should also inform your payroll office of your new address. Each fortnight, your payroll details are sent to us, and these may overwrite the changes you make on our website.
Q. How do I change my investment option?
Answer:
Download and complete an Investment switch form. You can request a switch whenever you like, with a maximum of four in a financial year. There is no fee charged for making a switch.
To find out more about the options available to you, visit our Investment choice section.
Q. How do I transfer my super to QSuper?
Answer:
Rolling over your super to QSuper takes just two easy steps. Find out more.
Q. How do I find out my account balance?
Answer:
You can view your account balance 24 hours a day, 7 days a week, just by signing up for QSuper Online.
To register, you will need your latest benefit statement. You can use the information on your benefit statement to confirm your identity. If you don’t have your most recent benefit statement or if you have trouble registering, please call us. Our details are shown at the right.
Once you have your statement, you can access QSuper online directly from our homepage.
Super related
Q. How do I join QSuper?
Answer:
QSuper membership is only open to current and former Queensland Government employees and their spouses. QSuper can accept contributions from members, their spouses, and their employers.
QSuper members who have left QSuper are not able to become members again, unless they are re-employed by the Queensland Government or join as a spouse.
Q. How do I get my employer to make my super contributions to QSuper?
Answer:
You'll need to let us know you'd like your non-Queensland Government employer to contribute to your QSuper account - you will then need to supply your employer's details online, or via an Employer details form which QSuper can send to you. There's more information about how to choose QSuper as your super fund for employer contributions in the PDS for the Accumulation account, or you can contact us for more information.
Q. Tell me about salary sacrificing
Answer:
To find out more about salary sacrificing, visit our Salary sacrifice web page. We have a calculator, guide, and case studies, all designed to help you determine whether salary sacrificing is right for you.
Q. How do I make voluntary contributions?
Answer:
To find out more, visit our Voluntary contributions web page, where you'll find our Personal contributions guide plus the form required to make a voluntary contribution.
Q. Am I eligible for the super co-contribution?
Answer:
To find out if you are eligible for the super co-contribution, visit our Super co-contributions page where you can find more details, try our super co-contributions calculator, and download a Deposit form.
Q. How do I open an account for my spouse?
Answer:
To find out more about opening an account for your spouse, visit our Spouse contributions page, where you can find more details, read case studies, and download our product disclosure statement.
Can't find an answer to your question?
Call us on 1300 360 750 or send us an email.