Check our frequently asked questions (FAQs) to see if your question has already been answered. If you can't find an answer, you can contact us by phone, online, fax, mail, or in person.
What if I forget my password or my account is locked?
To protect the security of your QSuper information, we're unable to send online access passwords or benefit statements via email.
So, if you're having trouble logging in, you've forgotten your password, or your access has been disabled, please call us. Our contact details are on the right. Once we confirm your identification over the phone, we can issue you with a new password.
What details do I need to register for online access?
To register, you will need your latest benefit statement. Use the information on your benefit statement to confirm your identity.
If you don’t have your most recent benefit statement or if you have trouble registering, please call us. Our details are shown on the right.
If you have your benefit statement, register online.
I can't open forms or factsheets. Do I need special software?
You need Adobe Reader to open forms, factsheets, newsletters, and product disclosure statements on our website. Documents that require Adobe Reader to view, end with the file extension pdf. If you don't already have this software you can download it for free from Adobe.
How do I change my address?
There are several ways you can change your address:
If you are currently employed by the Queensland Government, you should also inform your payroll office of your new address. Each fortnight, your payroll details are sent to us, and these may overwrite the changes you make on our website.
How do I change my investment option?
How do I transfer my super to QSuper?
Rolling your super over to QSuper takes just two easy steps. Find out more.
How do I find out my account balance?
You can view your account balance 24 hours a day / 7 days a week, just by registering for Member Online.
To register, you will need your latest benefit statement. You can use the information on your benefit statement to confirm your identity. If you don’t have your most recent benefit statement or if you have trouble registering, please call us. Our details are shown on the right.
Once you have your statement, you can access QSuper online directly from our homepage.
How do I join QSuper?
QSuper membership is only open to current and former Queensland Government employees and their spouses. QSuper can accept contributions from members, their spouses, and their employers.
QSuper members who have left QSuper aren't able to become members again, unless they are re-employed by the Queensland Government or join as a spouse.
How do I get my employer to make my super contributions to QSuper?
If you are changing jobs to another Queensland Government or related entity you can give your QSuper account details to your new employer or they can register the change with us directly.
However, if you are changing jobs to a non-Queensland Government employer and would like them to contribute to your QSuper account you will need to register them with us. To find out how to register your non-Queensland Government employer visit our changing jobs web page.
Tell me about salary sacrificing
To find out more about salary sacrificing, visit our salary sacrifice web page. We have a calculator, guide and case studies, all designed to help you determine whether salary sacrificing is right for you.
How do I make voluntary contributions?
To find out more, visit our voluntary contributions web page, where you'll find our Personal Contributions Guide, along with the form required to make a voluntary contribution.
Am I eligible for the super co-contribution?
To find out if you are eligible for the super co-contribution, visit our super co-contributions page where you can find more details, try our super co-contributions calculator, and download a Deposit form.
How do I open an account for my spouse?
To find out more about opening an account for your spouse, visit our spouse contributions page, where you can find more details, read case studies, and download our product disclosure statement.
Financial advice (QInvest)
Can I access subsidised financial advice as a QSuper member?
Yes, as part of your QSuper membership, financial advice provided by QInvest1 is subsidised, which means you only pay a portion of the total cost. The fee you pay is calculated on the type of advice you receive, and in most cases a portion can be deducted from your QSuper account.
What is the cost of financial advice from QInvest?
QInvest offers different types of advice and the right type of advice for you will depend on your personal situation.
As a QSuper member you can access specific advice over the phone on various topics from $55 and personal comprehensive advice from $275.
If your advice extends beyond your QSuper benefit, the fee will increase accordingly. Your QInvest Adviser will inform you of the fee increase during your appointment, so you can decide if you want to proceed. Find out more about QInvest's fees.
What's the difference between specific advice and comprehensive advice?
If you're looking for quick and cost-effective advice on a specific topic, such as salary sacrificing, QInvest's specific advice service allows you to speak with a QInvest Adviser over the phone. If you want a full financial plan, QInvest's comprehensive advice would be better suited to you.
I don't live near a QInvest office, how can I talk to an adviser?
If you need advice on a specific topic, you can speak to a QInvest Financial Adviser over the phone through our specific advice service. They also offer in-depth financial solutions with their comprehensive advice service. Comprehensive advice can be provided over the phone or face to face.